Viagogo Bon Jovi Tickets Not Delivered – Request £459.95 Refund

I bought Bon Jovi tickets for the concert at Wembley Stadium on 4 September 2026 via Viagogo on 27 March 2026, paying a total of £459.95. Despite this high amount, my tickets were never delivered. The problem stemmed from an incorrect email address on my Viagogo order. Once I finally managed to reach Viagogo, the email address was corrected and I received confirmation from them that this change had been made. However, even after this correction and confirmation, I still did not receive my tickets and was therefore unable to attend the concert. It took me around three days of effort just to be able to speak to a real person and identify what the issue was. Despite this, the situation was not resolved, and I have been left without the tickets I paid for and without any usable proof or access to my order because it was originally linked to the wrong email. These tickets were purchased as a birthday gift for a friend, so not only was I left out of pocket, but a special occasion was also ruined. I request a full refund of the £459.95 I paid for the Bon Jovi Wembley tickets that were never delivered, and I also ask that Viagogo clearly confirm the cancellation of this order in writing. In addition, considering the stress, time lost and the fact that this was intended as a birthday present, I request an appropriate form of compensation.