I am writing regarding my purchase on Viagogo for the David Bisbal concert in Sevilla on 22.11.2025. On 31.05.2025, I bought tickets through your platform for a total of €502, choosing more expensive seats. However, I received cheaper tickets in the wrong seats compared with what I paid for and expected. This purchase is linked to my Viagogo order with ID 563768269, confirmed on 31 May 2025. After noticing that the tickets and seating did not match what I had selected and paid for, I contacted your customer service. So far, my attempts to resolve the issue have been unsuccessful, as responsibility has been avoided and I have not received a proper response or solution. In this situation, I am requesting that Viagogo refund the price difference between the expensive tickets I purchased and the cheaper tickets I actually received. I expect this issue to be reviewed and resolved so that I am not financially penalized for an error that is not mine.
Dear Viagogo Team, With order number 615575556, I purchased two tickets for the Ludovico Einaudi concert scheduled for September 27, 2025, at Istanbul Volkswagen Arena. I selected seats in Block 204, where the listed price was ₺2.944 per ticket. Based on this, I expected to pay around ₺5.888 in tot...
On 06.09.2025, a ticket purchase of ₺22,475 was made through Viagogo for the Mahsun Kırmızıgül concert at Harbiye, without my knowledge or consent. The ticket provided does not even include a seat number, making the situation even more suspicious. My order number is 621569549. Since this transactio...
On 22.08.2025, I purchased two tickets through Viagogo for the Coldplay concert at Wembley Stadium in England, paying a total of $904.60. At the time of purchase, the site clearly stated that tickets would be delivered no later than the day of the concert and that a refund was guaranteed if they wer...
On September 16, 2025, I purchased a ticket for the Galatasaray–Bodo Glimt match through Viagogo for €270, paying by credit card. However, since I could no longer attend the game, I decided to resell the ticket through Viagogo, as the platform explicitly allows during the purchase process. Even tho...
On 28.08.2025, I purchased 4 tickets through Viagogo for the B***** concert at Vadi İstanbul. I paid more than ₺14,000 in total, and my transaction number is 622027904. However, the tickets never arrived. When I went to the venue on the day of the event, I was informed at the box office that tickets...
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