Viagogo Withheld $2,200 Payment After Completed Ticket Sale

Regarding sale number 643600240 on Viagogo, I transferred the tickets to the buyer on May 19, 2026, on time and in full. The event took place on May 30, 2026. Viagogo sent me an email clearly confirming that the tickets had been received. Before or on the day of the event, I was never notified by Viagogo that the tickets were invalid, unusable, or duplicated.

Approximately five days after the event, I was informed that the buyer had reported a problem and that the sale had been canceled and the payment refunded to the buyer. However, the information I received from Viagogo Customer Support throughout this process was completely contradictory. During my initial conversations, multiple customer service representatives explicitly told me that there was no problem with the tickets, that I had fulfilled all of my obligations as a seller, that Viagogo was attempting to send my payment, and that the issue was solely related to my payment or bank information. They told me that I would receive my money after updating my payment method.

Based on these instructions, I checked and updated my payment information twice and switched to an EUR account as requested. Another payment from a separate Viagogo sale was successfully deposited into the same payment account. Furthermore, Viagogo informed me that I would receive a total payment of $2,200.00 for this sale. Therefore, the fact that my payment method was working was effectively confirmed. Despite this, I was later informed, directly contradicting what the previous representatives had told me, that sale number 643600240 had been refunded to the buyer and that I would not receive the payment.

If Viagogo is claiming that the tickets were actually unusable, I request that concrete and clear evidence supporting this claim be provided to me. No issue was reported before or during the event, and I cannot accept the unilateral cancellation of a seller's payment based on a complaint made days after the event had already been completed when I fulfilled my obligations as a seller.

I request that Viagogo conduct a detailed review of the entire process concerning sale number 643600240, provide me with the concrete documents and evidence supporting the buyer's claim, and fully pay the $2,200.00 owed to me for this sale, since I transferred the tickets on time and in full and fulfilled all of my obligations as a seller.