I purchased six tickets via Viagogo on 3 February for the India vs Pakistan T20 World Cup cricket match to be held on 15 February at the Premadasa Stadium in Colombo, Sri Lanka, and I paid a total of Rs. 199,053. Despite this significant amount and the importance of the match, my tickets have still not been delivered, and the event is now only three hours away. I contacted Viagogo customer service through live chat to resolve this, but instead of helping me receive my tickets or cancelling and refunding the purchase, I was told to list the tickets for sale even though I have not received them. I consider this response unacceptable and misleading, as it is impossible and unethical to resell tickets that were never delivered. Because of Viagogo’s failure to deliver the tickets on time and the refusal to provide a proper solution, I am at serious risk of missing the match entirely despite having paid in full. I request an immediate resolution, including either prompt delivery of valid tickets before the event starts or a full refund of the Rs. 199,053 I paid, along with an explanation of how such a situation was allowed to occur.
I bought two tickets from Viagogo for the Galatasaray-Sivasspor match to be played on April 29th and May 3rd. After paying the ticket fee, I was informed that the ticket would be sent to me on the day of the match. There were 3 hours left for the match, no tickets, 2 hours left, none.. The match tim...
I purchased a ticket for the Beşiktaş vs. Galatasaray match through Viagogo, expecting a smooth experience. Instead, it turned into a nightmare. The day before the match, and all the way until just one hour before kickoff, I was in constant contact with their English live support chat, trying to acc...
I bought tickets from Viagogo for the Fenerbahçe–Samsunspor match, but the tickets never appeared in the system. I traveled from out of town specifically for this game and waited until the very last hour, hoping they would be delivered. They never were. I was left with no choice but to buy new tick...
On February 16, 2025, I purchased two tickets for the Fenerbahçe vs. Kasımpaşa match through Viagogo, but I never received them. Since my tickets didn’t arrive, I requested a refund, yet I have received no resolution. When I contacted live support, they told me to wait 72 hours while they processed...
I purchased tickets through Viagogo, but they never appeared in my Passolig account. My friend and I were excited to attend the match, but this issue has completely ruined our plans and mood. It feels like Viagogo is taking people’s money without delivering the tickets, and this is completely unacc...
Comments