I purchased two tickets through Viagogo for the Tarkan concert scheduled for January 31, 2016. I paid a total of $2,626 by credit card. Just one minute after completing the purchase, I realized that I had bought the tickets by mistake, so I immediately requested a cancellation and refund through the system.
Viagogo responded to my request by saying that “tickets sold are non-refundable,” and they refused to cancel or refund my order. Additionally, they stated that I could only receive a refund if I relisted the tickets for sale on their platform and sold them again. However, I was never provided with ticket numbers, nor do I currently have access to the relevant page or system. Therefore, the solution they proposed is practically impossible to carry out.
Even though I acted immediately after the purchase and had not benefited from any service in any way, such a high-value payment being declared non-refundable and directing me to an inaccessible system has caused me serious hardship. I request a full refund of the ticket cost and a realistic, customer-friendly solution for situations like this.
On November 19, I purchased tickets through the Viagogo website for Tarkan’s January 23 concert, paying a total of $378. The payment was successfully processed, and my order was confirmed under number 629489188. However, I have not received the tickets by email, nor can I currently access the Viagog...
On November 19, 2025, at 11:00 a.m., I made a purchase through the Viagogo website for a Tarkan concert. I completed a payment of $1,945 under transaction number 629489766. A few hours after the payment, my ticket was canceled by the system, but even though 9 days have passed, no refund has been iss...
I purchased two concert tickets from Viagogo and paid a total of $1450, expecting a legitimate transaction. But when I contacted Passo, the official ticket provider, they told me that the tickets aren’t even valid in my name—and worse, they have no record of my purchase. To make things even more fr...
On September 30, I purchased a ticket from Viagogo for the S*** E***** concert**. Unfortunately, the event was postponed, and ever since then, I haven’t received a refund—even though the concert never took place on the scheduled date. I tried selling the ticket through Viagogo’s platform, but that ...
While browsing Viagogo’s website, I was simply checking the total price for concert tickets. Without my authorization or clicking a payment button, they charged my card ₺228,000 for the tickets. When I contacted them to cancel, they claimed their policy does not allow cancellations and suggested I r...
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