Brand Overview: USPS
USPS, officially the United States Postal Service, is the U.S. federal postal service responsible for delivering mail and packages throughout the United States and internationally. It provides nationwide postal and shipping services for individuals, businesses, and government organizations.
Contact Info
Customer Service Phone: 1-800-275-8777 (1-800-ASK-USPS). Customers can also use USPS online customer support for service questions, delivery concerns, tracking, and other postal issues.
Industry and Operations
USPS operates in the postal, shipping, logistics, and delivery industry. Its services include domestic and international mail, package delivery, tracking, postage, address changes, mail holds, PO Boxes, and online shipping tools.
- First-Class Mail and Priority Mail
- Priority Mail Express
- Domestic and international package delivery
- USPS Tracking
- Click-N-Ship online shipping
- Post Office and PO Box services
- Hold Mail and Change of Address services
- Stamps and mailing supplies
- Informed Delivery
- Insurance claims and delivery inquiries
User Sentiment
User complaints about USPS frequently involve delivery delays, tracking problems, missing or damaged packages, and difficulties resolving delivery issues. Customers also report concerns about customer service, incorrect delivery scans, claims, and packages marked delivered but not received.
- Delayed mail and packages
- Tracking information not updating
- Packages marked delivered but not received
- Lost or missing mail
- Damaged packages and contents
- Incorrect or failed deliveries
- Delivery attempts and notices
- Insurance claims and compensation issues
- Customer service response difficulties
- International shipping and customs delays
Share Your Experience
If you have experienced a problem with USPS, you can share your complaint or experience on Xolvie to help other customers understand common postal issues and find relevant solutions.