USPS lost my international mail for weeks with no info — how can I get an update or refund?

A package that my cousin in the United States sent to me arrived in Istanbul but was returned to the U.S. without ever being processed through customs. I have a tracking number, and I have been dealing with this issue for about 2–3 weeks. I contacted USPS customer service about the matter and also c...

I placed an order on August 8 using online payment, and the shipment with tracking number LM329692249US has shown the status “available for pickup at branch” in Turkey since September 5. However, I have not received the package to this day, and I cannot find any information about which company or br...

My package was sent from the United States on January 22 via USPS, and according to the tracking information it has been showing Atatürk Airport customs in Istanbul since January 30. The shipment still appears to be “in transit.” However, I cannot find any record of the package in the PTT (Turkey’s...

My international package sent through USPS has been showing the status “arrived at Istanbul Atatürk Airport” for almost one month, but there has been no movement or update since then. According to the information available, the package has not been received by PTT (Turkey’s national postal service) ...

My USPS package was sent in August and only arrived in Istanbul at the beginning of October. Unfortunately, I was out of town when it arrived. Instead of calling my phone number or attempting to contact me, they immediately returned the package to the post office. Now I don’t know where my package ...

My friend in the United States sent a package with tracking number EH038768398US through USPS on August 2. According to the tracking information, the package arrived in Turkey on August 6. However, even after 16 days, the shipment has still not been delivered to me. When I call PTT, they say the tr...

The product I ordered from abroad shows in the tracking system that it was returned on August 9, 2024 because I was not found at home. However, no one ever came to my house, and I did not receive any call, message, or notification about a delivery attempt. Customer service also does not answer the ...

My package with tracking number UE401230978US, which I ordered from the United States, has been in transit for 31 days and still has not reached me. There has been no status update since July 24 regarding my shipment. Due to a new regulation in Turkey, products valued over €30 will be classified as...

My letter with tracking number RR960403837TR could not be delivered to its address in the United States. When I check the tracking information on both the PTT and USPS websites, the latest update says that the address could not be reached and the letter was redirected to another address. If the let...

My package coming from the United States has been showing in the RR International Logistics system since April 3. On April 3, 2024 at 2:53 PM, the last update appeared as: “Your package is in transit with the courier. International Dispatch Ready. ISC New York NY (USPS).” However, there has been no...

My package from the United States with tracking number CJ301493764US was shipped through USPS. After making several calls, I was informed that the package was held at customs and required a customs fee. I paid the required fee, but my package has been waiting at PTT since March 25, 2024. I have tri...

A package sent from the United States through USPS has been waiting at the Istanbul postal distribution center for 10 days. We paid €65 for the shipping, but there is no customer service line or support contact we can reach for information. The package is addressed to Ankara, but we don’t know what...