Uber charged me without authorization, how can I dispute the charge?

I used Uber in Istanbul, Türkiye, and encountered serious billing problems that have not been resolved because there is effectively no accessible customer service. For a cancelled ride, I was charged ₺450. For two days, the app clearly showed that this amount would be refunded, but when I checked ag...

On 17/11/2025, my wife and children used the Uber Taxi service through my family profile, using their own accounts while the payment was charged to the credit card registered on my Uber account. However, none of the discounts or promotions available on my account were applied to these trips. My cred...

On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid...

Today, I took an Uber Taxi ride from Pendik Marmara Training and Research Hospital to Tuzla Eflani Street. The driver, named T****, was driving a vehicle with the license plate 34 *** 79. At the end of the trip, the driver requested ₺580, which I paid in cash. However, after leaving the car, I notic...

On September 26, 2025, between 5:00–6:20 PM, I took an Uber Taxi from Zeytinburnu to Istanbul Airport. Although I selected card payment at the start of the trip, the driver did not turn on the taximeter and instead demanded ₺2,000 in cash. On top of that, ₺2,075 was also charged to my card. The driv...

On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and the estimated fare was shown as between ₺300–₺350. However, at the end of the ride, the screen in the taxi displayed ₺505, and the driver demanded ₺575. On top of that, the servic...

On September 22, 2025, at 11:23 PM, two separate charges of ₺233 and ₺5.80 were made from my Uber account without my knowledge, totaling ₺238.80. At that date and time, I definitely did not take any ride. My account is solely mine and has never been shared with anyone else. Since noticing the issue...

On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to...

On September 24, 2025, I requested a car through the Uber app in Çiğli, Izmir. After waiting a long time with no cars available, I had to cancel my request. However, despite canceling and not getting a ride, ₺100 was charged to my card. I also did not receive any warning in the app about a possible ...

I would like to report a serious issue regarding my recent trip from Zincirlikuyu to Bağcılar. The Uber app showed an estimated fare of approximately ₺650, but the driver manually entered ₺6,500 on the taximeter, claiming it was due to a “night tariff.” This amount is ten times higher than the corre...

On September 11, 2025, at 9:37 AM, I took a Hyundai Accent ride with a driver named Ö*** from Çağlayan Neighborhood, 306th Street, Mamak, to Kızılırmak Street, No:2 Çankaya. The driver was initially registered at the wrong address, and I directed him to the correct location by phone. At the end of t...

Last June, I faced an issue with 2 Uber rides that were canceled, but the payment authorizations still appear as pending on my account. Normally, such provisional charges should be removed within 6 to 8 hours, yet despite several days passing, these transactions remain unresolved in the authorizatio...

On July 3rd in Antalya, I used the Uber Taxi service and experienced an unfair overcharge on my account. Here is the exact timeline and problem I encountered: At 22:41, I called for a taxi through the Uber app. However, the driver named Y**** never showed up, even after waiting more than 10 minutes...

I am experiencing a serious issue with Uber Taxi regarding unauthorized charges. I do not recall how my bank card was linked to the Uber account, but despite not using the service, I repeatedly noticed that payments were being withdrawn from my card. I submitted several complaints to Uber about this...

A payment is being requested from my Uber account for a service I never received. During my trip to Vienna, I wanted to calculate the distance between my hotel and the airport using Uber. The page opened automatically through my Google account. Since the interface was in German, I couldn’t understan...

I accidentally requested a ride on Uber and canceled it right away, but they still charged me. I didn’t take the ride, yet the fare was withdrawn from my account as if the trip happened. I’m a student, and this isn’t the first time Uber has done this to me. It’s extremely frustrating to keep losing ...

On March 27, 2025, in Berlin, I checked the Uber app to see the taxi fare from my hotel to the airport. When I saw the price, I decided not to take the ride and did not confirm the trip. However, despite not confirming or taking the ride, Uber charged my credit card ₺802.19 (around €18–19). I receiv...

Uber keeps charging my account unfairly. Even though I haven’t used the app, Uber continues to withdraw money from my account without permission. I double-checked my ride history, and there are no trips that explain these charges. It feels like the system is charging random amounts with no justifica...

I have been using a taxi from the Uber application for a while. When I used a taxi, there were a few strange provision transactions. I complained once and saw that it was returned. April March 24, 2025, the last time I used a taxi, paid a fee of about ₺10,000 piece by piece on April 03, 2025, even t...

I’ve been a loyal Uber user for years, but recent experiences have left me completely frustrated and disappointed. Lately, I’ve noticed that Uber takes a pre-authorization hold before a ride and then charges the full fare after the ride ends—while only sometimes returning the held amount. While I in...

I’ve been using Uber for quite some time now, but lately, the fare prices have become completely unreasonable. Time after time, I notice that I’m being charged nearly twice the amount estimated at the beginning of the trip. It’s not just a one-time error—this has happened repeatedly, and it’s honest...

On March 29, 2025, I took a ride with Uber and used a valid promotion that clearly reduced my fare to ₺267. However, the driver charged me ₺520 in cash—nearly double the amount shown in the app. This is not the first time I’ve encountered pricing inconsistencies with Uber, but this time it’s unaccep...

Dear Uber Support Team, I have been using your taxi-hailing service through Uber for a long time without any issues. However, I recently noticed that significant charges have been made on my account from international locations—particularly cities like Amsterdam—without my authorization. This may be...

After my trip, I saw that the driver had tacked on an extra ₺20 to the meter fare, which I didn’t see during the ride. I reached out to Uber about this extra charge, and they just said the fee was fair. I'm really confused about why I should keep using Uber if drivers can just add extra charges to t...