Uber Failed to Apply My Promotional Discount

During a trip I took through the Uber app on September 23, 2026, my account showed a discounted fare because I had an active promotion, so I confirmed the ride after seeing the discounted price. However, once the trip was completed, I was charged the regular fare of $9 instead of the discounted price that was initially displayed in the app.

Although the promotional code was active and clearly visible before the trip, the discount was not applied at the end of the ride. From my perspective, this resulted in misleading pricing. This situation has undermined my trust in the service and caused me financial inconvenience as a consumer.

I request that this matter be thoroughly investigated, that I be given a clear explanation as to why the promotional discount was not applied, and that the amount I believe was overcharged be refunded to me as soon as possible. I kindly ask that this issue be resolved without further delay.