I canceled the trip with Uber but was still charged, how can I get a refund?

On September 24, 2025, I requested a car through the Uber app in Çiğli, Izmir. After waiting a long time with no cars available, I had to cancel my request. However, despite canceling and not getting a ride, ₺100 was charged to my card. I also did not receive any warning in the app about a possible ...

Last June, I faced an issue with 2 Uber rides that were canceled, but the payment authorizations still appear as pending on my account. Normally, such provisional charges should be removed within 6 to 8 hours, yet despite several days passing, these transactions remain unresolved in the authorizatio...

On July 3rd in Antalya, I used the Uber Taxi service and experienced an unfair overcharge on my account. Here is the exact timeline and problem I encountered: At 22:41, I called for a taxi through the Uber app. However, the driver named Y**** never showed up, even after waiting more than 10 minutes...

I accidentally requested a ride on Uber and canceled it right away, but they still charged me. I didn’t take the ride, yet the fare was withdrawn from my account as if the trip happened. I’m a student, and this isn’t the first time Uber has done this to me. It’s extremely frustrating to keep losing ...

On March 31st at 10:44 a.m., I took an Uber ride using my spouse A**** K.’s account, from Burhaniye to Mecidiyeköy. When I got into the car (a Fiat Egea driven by C**** Bey), I was shocked to see the fare had already started at ₺91. The driver had started the meter 2 minutes before even arriving at ...

I use Uber frequently, and I’m growing increasingly frustrated with the app’s inaccurate fare estimates. Recently, I requested a ride that was shown to cost between ₺140–₺160. However, I was charged ₺198 at the end of the trip. This isn’t the first time this has happened. Previously, when I reported...

On March 14, 2025, at 23:36, I requested an Uber from Cumhuriyet Square and was matched with a Dacia Logan with the license plate 38**476. The driver accepted my request and arrived at my location. We waited for 10 minutes, but during that time, the driver picked up another customer who had flagged ...

I used an Uber promotion code, and the app showed that my ride would be free. Based on that, I proceeded with the ride. However, after completing the trip, I was charged. It feels misleading to show something as free when it’s not. I’ve shared screenshots where the fare was displayed as ₺0, and anot...

On June 18, 2024, around 11:50 PM, I requested an Uber ride on Barbaros Boulevard. The driver of the vehicle with license plate 34 TFL 13 arrived near my location but stopped about 50 meters away. They then canceled my ride and picked up another passenger off the app. Due to the late hour and holida...

I had booked a ride to Antalya airport, scheduled for 0450, to catch a flight. Unfortunately, the driver did not arrive on time as expected, upon inquiry and messaging him, he informed me that he had mistakenly gone to the airport instead of my designated pickup location. As a result of the driver's...

I called an Uber to arrive 15 minutes early before my bus departure time. I waited at the door for 20 minutes for the driver who was supposed to arrive within 10 minutes. Despite trying to call them multiple times, the driver didn't answer my calls or provide any response. I had to cancel and call a...

I've been using Uber for years, but their recent "Balloon Campaign" has really let me down. They don't care about corporate ethics at all in this sneaky campaign. They just cancel rides without thinking about how much money it costs passengers. I recently got caught up in this scam, thinking I was i...

Hello, good days, in June, I called a taxi from uber, but although the distance of the taxi was short, it took quite a long time because it was going out of the route and probably had a passenger, he probably said he was coming, he was still not coming, we had to take another taxi because there was ...