I canceled the trip with Uber but was still charged, how can I get a refund?

If you cancelled an Uber trip but were still charged, you can request a refund straight from the Uber app.

Navigate to the "Trips" section, choose the cancelled ride, and then touch "Help." Choose "I was charged a cancellation fee" and explain why you think the charge is inappropriate.

Include information such as the time of cancellation, whether the driver was delayed, or if there were any technical concerns.

Uber normally examines such requests within a few business days and may give a refund if the fee does not meet their cancellation policy. Check your region's rules to see if your case is qualified for a refund.

If you do not receive a response, escalate the issue filing a complaint on Xolvie to raise awareness about the issue and inform others.