Uber didn't refund my payment for nearly a month, how can I escalate the issue?

I used Uber recently and experienced a serious billing issue where my card was charged twice for the same trip. Although I contacted the Uber support team immediately, the refund process has been mishandled and my problem remains unresolved. Initially, the support team responded by claiming that th...

I recently used the Uber Taxi service and faced an overcharging issue due to the driver's route choice. During the ride, I noticed that the route taken was unnecessarily longer than the normal route. When I asked the driver why we took this route, he simply replied that he preferred it that way. On...

Hello, I’ve now used the Uber app twice because of the discounts being offered, but both times I was charged more than the fare I was shown at the time of booking. After my first trip, I contacted customer support and they acknowledged the mistake and issued a refund, which I appreciated. However, ...

I noticed a prominently displayed 60% ride discount campaign on the main screen of the Uber app. There were no terms, limitations, or exclusions stated at the time—no fine print, no location restrictions. So I booked a ride thinking I would receive the advertised discount. To my surprise, no discoun...

I have noticed an issue with the payments made from my account. For the trip I mentioned, a double payment was charged. I contacted Uber support regarding this matter, and I was informed that the excess amount would be refunded once the trip was completed. However, these trips were completed months ...

I had booked a ride to Antalya airport, scheduled for 0450, to catch a flight. Unfortunately, the driver did not arrive on time as expected, upon inquiry and messaging him, he informed me that he had mistakenly gone to the airport instead of my designated pickup location. As a result of the driver's...

On the 13th of March, I booked a car from Dol de Bretagne to Mount St Michel twice, but no car was found, so I canceled the trip twice. Then I saw on my credit card statement that I had been charged twice. Even though they say they didn't charge anything and that it will be refunded due to bank poli...

The driver answered my call through the app and then sent me a message to say that he would take me to my destination if I paid an extra fee. I refused to go along with this plan. After that, the driver replied to me in a rude way and kept the call going for a long time without ending it. As proof, ...

Although I made a contactless payment from the pos device during my journey, a separate payment was received through the system. I wrote every day since 10.04.23 and they said that they made a refund to the bank. Uber does not share the return reference code with me even though I persistently asked,...