Uber didn't refund my payment for nearly a month, how can I escalate the issue?

If Uber has not refunded your payment in nearly a month, you can escalate the matter by first resubmitting the original refund request through the Uber app or Help Center (https://help.uber.com/).

Provide your case ID or other reference number, and then send a follow-up explaining the delay and seeking prompt action.

If you still haven't received a response, contact Uber Support via email at [email protected] or through their social media channels, such as X(@Uber_Support).

Be clear and professional, and include any pertinent information such as travel information, refund request ID, and original payment method. Mention how long you've been waiting, and emphasise the importance of a resolution.

If Uber fails to resolve the issue, you should contact your bank or credit card company to dispute the charge.

Many financial institutions accept chargebacks for unresolved refund issues. Consider registering a complaint with us if the problem persists.