Uber Charged $20 Instead of the Estimated Fare

At around 7:43 AM on September 21, 2026, we took an Uber ride in Ankara that had been booked through the Uber app on behalf of my family, and we encountered a significant difference between the price initially displayed in the app and the amount charged at the end of the trip. Before the ride started, the fare shown in the app was approximately $14–$14, and we chose Uber based on that price and planned our budget accordingly.

At the end of the trip, however, we were charged $20. The app clearly shows that the trip increased from 12.07 miles to 17.23 miles, which caused the initial fare of approximately $14 to increase to $20. We understand that a significant portion of this difference resulted from an additional stop being added to the trip and the route being extended afterward.

We did not request or add any additional stop during the trip. Even though my mother objected to the driver as soon as she noticed that the fare was increasing, a stop was later added to the trip in the system, and it appears that my mother was dropped off at a business at the location she was traveling to. Although this stop was not requested by us, the route was extended, increasing both the distance and the fare.

A difference of approximately $6 is not an insignificant amount for us, especially since we started the trip relying on the $14–$14 fare range shown in the app beforehand. If we had known from the beginning that this trip would cost $18–$20, we definitely would not have chosen Uber and would have used a regular taxi instead.

Although we tried to open a support request through the Uber app, we have not received any response regarding this matter so far, and we have not received the necessary attention through the support section either. Therefore, regarding the trip booked under the name Efe Ç****, I request a detailed review of the system records, including who added the additional stop and exactly when it was added, why the route was extended to this extent, and why the fare increased to this level.

I request a refund of the additional amount caused by the stop that we did not request and the unnecessary extension of the route. It is extremely frustrating for a customer to rely on the price shown in advance in the app and then be faced with a significantly higher charge after completing the trip. I kindly request that this matter be investigated urgently and that the inconvenience we experienced be resolved.