If your phone number is banned on Uber, resolving the issue typically requires contacting Uber Support directly.
Begin by visiting the Help Center (https://help.uber.com/) or using the in-app help feature. Select a relevant category like "Account and Payment Options" and explain the issue.
Be clear about when and how the ban occurred, and request a review of your account.
If you cannot access your account due to the ban, email Uber at [email protected] or reach out to their social media support team, such as X(@Uber_Support), for assistance.
Provide your full name, registered email address, and phone number. If the ban was due to a violation, acknowledge the issue and explain how you’ll comply with Uber’s guidelines moving forward.
If the ban persists despite efforts, consider using a new phone number and email to create a fresh account. However, ensure this complies with Uber’s policies to avoid further complications.
For significant disputes, you may consult consumer protection agencies in your region.
Have more to contribute? We'd love to hear from you in the comments.
Related Complaints
Uber Driver Account Closed After Wrong Photo Verification Request Review

On 16.11.2025, my Uber driver account was closed on the grounds of “account sharing.” However, I have never shared my account with anyone. A driver who works with me forgot to switch to his own account and accidentally submitted a face/photo verification through my account, and after this mistake my...
Uber Account Wrongfully Deactivated After Face Recognition Error

I have been an Uber user for about 5 years and had never experienced any problems until now. On September 13, in Ataşehir, Istanbul, the Uber app asked me to take a photo for face recognition. At that moment, my phone froze due to overheating, and I couldn’t take the picture. I then tried using the ...
My Phone Number Is Banned on Uber – Need Immediate Help

My phone number has been banned by Uber. I downloaded the app and set up an account, but I never got around to using it. Even so, my phone number has ...
My number on Uber got blocked, so I can’t make any requests, and I want to resolve it.