Despite speaking with customer service representatives for more than three years, I am still receiving poor service with... my Superbox and mobile internet connection, and it seems that no solution has been provided. The connection is often unstable and unreliable, making it difficult to use even for b
I live abroad and my line is defined as a prepaid e-SIM. Although I have a sufficient balance on my line and no debt, I ...will be unable to use it for about a month. Although I have switched my phone off and on many times, I can neither make calls nor receive SMS. In addition, the ‘No Service’ warning
In a place like Demetevler in Yenimahalle, Ankara, I can't get any signal or internet inside my shop. I called twice and... reported the issue—they said they would provide support. However, I later received a negative response via message. I'm a Platinum customer and have been using Turkcell for years,
The new line I bought for my 8-year-old child's smart watch was used, supposedly a line that had been disconnected a yea...r ago. Not only do they fail to mention this, they also claim the new number they'll give me is a number that has been previously disconnected. Strangers are calling my child, and
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warni...ng messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data.
On June 18, 2025, after my internet connection was cut off, a technician directed by Turkcell replaced my modem with a W...i-Fi 6 model for an additional fee, but he stated that the real issue could only be resolved by changing the cable. Despite calling Turkcell multiple times, it wasn’t until June 25
For ten days, I experienced network issues with the Turkcell operator at my workplace and reported the problem to them. ...I waited patiently for a few days, hoping it would be resolved, but nothing changed. As a result, I urgently switched to another operator and informed Turkcell about this. Despite
This morning at 10:13, I tried to contact Turkcell customer service. I waited on the line for 15 minutes, but I still co...uldn’t reach anyone—it felt like I was completely ignored. It's truly disappointing that a company I've consistently supported is so unresponsive when I actually need assistance. W
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement... work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the hear...t of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc
I have been experiencing internet and signal outages for about two weeks through my Turkcell Superbox and Turkcell mobil...e line. Customer service acknowledged the outage and said it would be resolved. I was told I could report the issue through the Turkcell Assistant in the app, but nothing has chang
I am experiencing a serious issue when calling certain mobile numbers and my home landline using my Turkcell line. When ...I initiate the call, there is no ringback tone on the recipient’s side, and even if they answer, there is no voice communication. This situation makes it impossible for me to reach
I watched Turkcell’s Dronecell commercial with genuine hope, thinking it represented a real technological advancement th...at could help in times of crisis. But now I’m asking myself—where are those drones? Was this just another flashy ad campaign with no real-world application? Every time there’s even
Dear Turkcell Representatives, In March 2025, I traveled to Spain to fulfill an international education and cultural re...presentation duty granted to me with the approval of the Turkish Ministry of National Education. To avoid any connectivity issues abroad, I purchased an international internet pack
On February 28, I transferred my eSIM line from Türk Telekom to Turkcell. At first, there was no network, and they told ...me to call Information and Communication Technologies Authority (ICTA). We called ICTA, and it turned out the line was already active, so the network appeared. Everything seemed fi
I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order ...to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problem
Turkcell Esim has been a complete disappointment. On December 10, 2024, I created request number 173 882 087, but no sol...ution has been provided. After calling Turkcell repeatedly for seven days, I am mentally drained and exhausted. My wife is hesitant to leave the house because her phone is not work
I am writing to express my dissatisfaction with Turkcell concerning the migration of my Vodafone line. My Vodafone line ...was closed on December 5th, yet Turkcell has not activated my new line even after two days. This resulted in my mobile line being non-functional, leading to considerable hassle. I
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why th...e modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus
Turkcell network is down! For two years, I had no issues with the network in my home, but on Sunday, the signal complete...ly dropped to zero. I had to go outside to report the issue to customer service. They said there was a problem with the base station and created a resolution request with the numbe
Turkcell hasn't taken responsibility for a ₺1000 (almost $30) overcharge on my account, which happened because of an int...ernet outage from one of their corporate partners. This situation wasn’t my doing, but instead of dealing with it properly, Turkcell acted like I was to blame by threatening to tak
"Thank you to your Ankara Meşrutiyet Caddesi branch."
I just changed my mobile service to Netgsm, and since November 5, 2024, I haven't been able to use my phone because Turk...cell is blocking access to the base stations for Netgsm users. This goes against the BTK Board Decision, which clearly states that access shouldn't be limited. Even though there's
We've been experiencing a lack of home internet for three days now. I've called several times and left complaints, yet t...here has been no response or follow-up from anyone at all. This absence of support is genuinely surprising coming from a brand like Turkcell, which I relied on for dependable servi
