I Have No Internet or Signal on My Turkcell Superbox and Line for Two Weeks

I have been experiencing internet and signal outages for about two weeks through my Turkcell Superbox and Turkcell mobile line. Customer service acknowledged the outage and said it would be resolved. I was told I could report the issue through the Turkcell Assistant in the app, but nothing has changed. Even though I rely on a stable connection for work and daily communication, I’ve been left completely disconnected. When I called 532, the call was abruptly disconnected. It feels like Turkcell is avoiding responsibility rather than solving the problem. Despite the constant and excessive price hikes, the fact that the service provided is essentially zero is unacceptable.