I have been experiencing internet and signal outages for about two weeks through my Turkcell Superbox and Turkcell mobile line. Customer service acknowledged the outage and said it would be resolved. I was told I could report the issue through the Turkcell Assistant in the app, but nothing has changed. Even though I rely on a stable connection for work and daily communication, I’ve been left completely disconnected. When I called 532, the call was abruptly disconnected. It feels like Turkcell is avoiding responsibility rather than solving the problem. Despite the constant and excessive price hikes, the fact that the service provided is essentially zero is unacceptable.
Turkcell network is down! For two years, I had no issues with the network in my home, but on Sunday, the signal completely dropped to zero. I had to go outside to report the issue to customer service. They said there was a problem with the base station and created a resolution request with the numbe...
I have been a Turkcell Superbox subscriber for 30 days, and I honestly don't think there's a worse service in Turkey for the price paid. The unhelpful attitude of the customer service representatives only confirms how poor the service quality is. While they claim that the Superbox delivers the promi...
Since its launch, I've been a loyal user of Turkcell Superonline and TV Box. However, for the past 1.5-2 years, I've been experiencing constant freezing, buffering, sound issues, and loss of playback functionality while watching TV (which is the main reason I use it). Every time I call for assistanc...
My Turkcell SUPERBOX wireless internet service (number 534690****) has been down for 6 days, and despite multiple calls to customer service, there has been no resolution. I have contacted them numerous times, explaining the issue in detail, but no concrete steps have been taken to fix the problem. W...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
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