Turkcell Network Does Not Work Properly in My Zone
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead of offering a solution, they mockingly suggest, “Go out to the balcony to talk,” and clearly state that there are no plans to address the issue in our region. When we try to cancel the service, we are told we would be charged a penalty of ₺1,815.99 due to a 12-month contract commitment. In other words, we receive no proper service but are punished if we try to leave. This situation is both unfair and frustrating. I’ve attached screenshots showing how poor the signal and internet speed are, and I kindly request your support in resolving this issue.
Progress
Dear Sir/Madam,
You are even making a mockery of this on the BTK system. I cannot reconcile the response I received from Turkcell, which states, 'service can be obtained by changing location with a mobile device,' with the responsibilities of a service provider.
As a user, being forced to walk around my house or the area I live in with my mobile device to find a signal spot is not an acceptable solution. This approach shifts the burden of the basic communication service that should be provided onto the user.
In the area where I live (Adıyaman - [please write your full address]), the network signal is seriously insufficient. There are interruptions in voice calls, and mobile internet is often unusable. The problem persists not only indoors but also outdoors. Therefore, the response stating 'you can receive service by moving with your mobile device' does not reflect reality.
Moreover, despite this issue, regular fees are collected every month as if a committed service is being provided. This is both a service fault and a consumer grievance.
My request is for the network infrastructure in the area to be examined, necessary technical adjustments to be made, and a meaningful solution to be provided to me. Otherwise, I would like to inform you that I will continue to pursue this matter through both legal and administrative means.
Hello Mr. Yusuf, The review of your request dated 09.06.2025 has been completed and you were informed about the matter by our customer service on 09.06.2025. You can use the Turkcell app for any needs you may have regarding our products and services. Best regards, Turkcell
You didn't call, you didn't provide any information, why are you making false statements?
