I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead of offering a solution, they mockingly suggest, “Go out to the balcony to talk,” and clearly state that there are no plans to address the issue in our region. When we try to cancel the service, we are told we would be charged a penalty of ₺1,815.99 due to a 12-month contract commitment. In other words, we receive no proper service but are punished if we try to leave. This situation is both unfair and frustrating. I’ve attached screenshots showing how poor the signal and internet speed are, and I kindly request your support in resolving this issue.
Dear Sir/Madam,
You are even making a mockery of this on the BTK system. I cannot reconcile the response I received from Turkcell, which states, 'service can be obtained by changing location with a mobile device,' with the responsibilities of a service provider.
As a user, being forced to walk around my house or the area I live in with my mobile device to find a signal spot is not an acceptable solution. This approach shifts the burden of the basic communication service that should be provided onto the user.
In the area where I live (Adıyaman - [please write your full address]), the network signal is seriously insufficient. There are interruptions in voice calls, and mobile internet is often unusable. The problem persists not only indoors but also outdoors. Therefore, the response stating 'you can receive service by moving with your mobile device' does not reflect reality.
Moreover, despite this issue, regular fees are collected every month as if a committed service is being provided. This is both a service fault and a consumer grievance.
My request is for the network infrastructure in the area to be examined, necessary technical adjustments to be made, and a meaningful solution to be provided to me. Otherwise, I would like to inform you that I will continue to pursue this matter through both legal and administrative means.
As a Turkcell subscriber, I can no longer bear the mobile service issues I am experiencing. Especially with the start of the summer months, Turkcell’s network in my area (Adıyaman Merkez Mehmet Akif Neighborhood, 529th Street No:17 Apartment:2) has become extremely inadequate, and mobile data and voice services are seriously disrupted. There are frequent interruptions during phone calls, most of my calls cannot be made at all, or the connection drops during conversations. Even worse, although it shows a 4.5G connection, mobile internet is either very slow or does not work at all. This problem is not temporary; it has been ongoing regularly and continuously since April 2025. Not only I, but many people using Turkcell in my area are experiencing the same grievance. This shows that the problem is systemic, not individual. Despite reaching out to Turkcell customer service multiple times and creating tickets, I have only received generic responses such as 'infrastructure work is being done,' 'there may be congestion,' or 'you will be contacted back'; no permanent solution has been provided. Under these circumstances, I am not receiving the service I am supposed to be provided. I am experiencing significant grievances in terms of both communication and mobile data. This is not only a technical problem, but also means that Turkcell is not fulfilling the services it has committed to.
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
For three consecutive days, I have experienced internet outages around 11 or 12 at night, lasting until the next day at noon. The work quality is so poor that when reported, they respond with generic phrases like "Is there electricity in the common area of the apartment?" and create a fault report. ...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
Comments