I am experiencing a serious issue when calling certain mobile numbers and my home landline using my Turkcell line. When I initiate the call, there is no ringback tone on the recipient’s side, and even if they answer, there is no voice communication. This situation makes it impossible for me to reach important contacts in both my personal and professional life. I have reported this problem multiple times to Turkcell customer service, and although records have been created, no permanent solution has been provided. The issue still persists and severely disrupts my communication. I urgently request that this problem be identified and permanently resolved. If not, I will be forced to exercise my legal rights to seek compensation for the inconvenience caused.
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
About three months ago, I ported my number from Vodafone to Turkcell. However, for the past two months, I have been facing a serious issue: when people using Vodafone lines try to call me, they hear a message saying “This number does not exist” and cannot reach me. As a result, I am missing importan...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I recently switched my line to Turkcell, expecting improved service, but I quickly encountered problems with voice quality. The sound quality was so poor that I struggled to have a proper conversation, which was both surprising and disappointing, especially given Turkcell's reputation. I reached out...
I've been having a problem with Turkcell's GSM service when I try to call numbers on other networks. When I make a call, I don’t hear the ringing until the other person picks up, so I can’t tell if the call is going through or not. I contacted Turkcell about this, but they’re not recognising that it...
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