On February 28, I transferred my eSIM line from Türk Telekom to Turkcell. At first, there was no network, and they told me to call Information and Communication Technologies Authority (ICTA). We called ICTA, and it turned out the line was already active, so the network appeared. Everything seemed fine around 2 p.m., but by 5 p.m., the network disappeared again. We are dealing with this issue for no apparent reason. ICTA says everything is fine, the store says everything is fine, but the only thing not fine is that there is no network. I am waiting for a solution from Turkcell. My Turkcell application with the number 177000280 is also pending. It says resolved, but nothing has been resolved. I am starting to wonder if eSIM is a regret, if Turkcell is a regret, or if all operators in Turkey are just a disappointment.
My Turkcell e-SIM problem has not been resolved despite purchasing it twice. So, is there no authorized person who can sincerely examine it and find out what the problem is? I have called you many times, everyone talks differently, I call Information and Communication Technologies Authority and they...
I had been using Turkcell eSIM for three years when I traveled abroad for work and exchanged my old phone for a new one. I successfully transferred other eSIM profiles, including international ones, but neither I nor the Apple representative could transfer my Turkcell eSIM, as the transfer was not s...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
On August 31, I applied online to transfer my line to Turkcell and requested an eSIM. I installed the eSIM on my phone, but when trying to activate it through e-Devlet, I repeatedly encounter a 'MERNIS' error. I visited a Turkcell store and also contacted customer service, but no solution was provid...
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