Turkcell Sold Me a Useless International Internet Package I Could Not Use Abroad

Dear Turkcell Representatives,

In March 2025, I traveled to Spain to fulfill an international education and cultural representation duty granted to me with the approval of the Turkish Ministry of National Education. To avoid any connectivity issues abroad, I purchased an international internet package from you for ₺1000. However, the package was virtually non-functional during the first four days of my trip. Internet access only appeared for a few seconds during each call I made to your customer service and immediately disconnected again, with no permanent solution offered despite multiple technical support requests. I had to spend most of the package's minutes trying to reach your support team and ended up calling an average of 5–6 times per day without being able to meaningfully benefit from the package. Due to these technical failures, I was unable to deliver the required materials on time and lost the opportunity to represent my country. This is not just a personal grievance, but a failure to fulfill a public duty entrusted to me by the state due to Turkcell’s technical inadequacy. Despite this: – I was charged the full fee for a clearly deficient service, – I was unlawfully instructed to “pay first, then we’ll review,” – and I was pressured with threats that my line would be suspended. These practices violate Articles 13 and 15 of the Consumer Protection Law No. 6502 concerning “defective services” and “unfair terms.” Rather than taking responsibility, your institution is shifting the burden to the user. Therefore, I hereby request: 1. A full or proportional refund for the non-usable days, 2. A full refund of the package as most of it was spent contacting your support, 3. An official apology and compensation for the serious inconvenience caused, 4. Immediate and penalty-free termination of my Turkcell subscription due to this flawed service. I expect your urgent written response regarding these matters.