This morning at 10:13, I tried to contact Turkcell customer service. I waited on the line for 15 minutes, but I still couldn’t reach anyone—it felt like I was completely ignored. It's truly disappointing that a company I've consistently supported is so unresponsive when I actually need assistance. What makes the situation even more frustrating is their swift decision to increase prices during adjustments. Recently, I was charged ₺100 for just 1 GB of internet, which seems completely unreasonable. Additionally, the quality of service leaves much to be desired—particularly when there's a power outage, as their base stations cease to function. I anticipated more from a company that has such a significant presence and influence.
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
Turkcell hasn't taken responsibility for a ₺1000 (almost $30) overcharge on my account, which happened because of an internet outage from one of their corporate partners. This situation wasn’t my doing, but instead of dealing with it properly, Turkcell acted like I was to blame by threatening to tak...
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
Without my permission, Turkcell renewed my contract and raised the price by 150₺. They wouldn't cancel it when I contacted to tell them about it. I don't get how a business can act this way after I made it plain that I didn't want the renewal. Their customer service makes it seem like they don't car...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
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