Despite speaking with customer service representatives for more than three years, I am still receiving poor service with my Superbox and mobile internet connection, and it seems that no solution has been provided. The connection is often unstable and unreliable, making it difficult to use even for basic needs. I suspect that this issue is not being addressed because the area is located in an earthquake zone, but we are paying the same amount as other citizens in the country.
I had a connection problem with my Turkcell Superbox subscription. I continued to pay Turkcell even though I hadn't received quality service for over a month.The modem light frequently turns red, and the internet connection drops. Customer service and technical team interventions haven't resolved th...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
In Şenpınar, Ayvacık district, Samsun, the internet connection provided by Turkcell's 4G and Superbox Wi-Fi is unreliable in 2024. After multiple conversations with the dealer, they have assured us that the signal strength of the Superbox is satisfactory at our location. Unfortunately, the internet ...
I have been a Turkcell Superbox subscriber for 30 days, and I honestly don't think there's a worse service in Turkey for the price paid. The unhelpful attitude of the customer service representatives only confirms how poor the service quality is. While they claim that the Superbox delivers the promi...
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