I live abroad and my line is defined as a prepaid e-SIM. Although I have a sufficient balance on my line and no debt, I will be unable to use it for about a month. Although I have switched my phone off and on many times, I can neither make calls nor receive SMS. In addition, the ‘No Service’ warning is constantly displayed on my device. Although I follow the suggestions in the Turkcell application, the problem continues. I would like to know the reason why I cannot receive service, although my line appears active. I also request that the problem be resolved as soon as possible. I kindly request you to inform and take the necessary actions urgently.
Hello, I was abroad between 07.09.2024 and 11.09.2024, and I am using the Turkcell operator. Every time I travel abroad, although my line is active, the daily international usage fee has not been applied. This time, I created an e-SIM and purchased internet through an app store. For this reason, I o...
On August 31, I applied online to transfer my line to Turkcell and requested an eSIM. I installed the eSIM on my phone, but when trying to activate it through e-Devlet, I repeatedly encounter a 'MERNIS' error. I visited a Turkcell store and also contacted customer service, but no solution was provid...
I had been using Turkcell eSIM for three years when I traveled abroad for work and exchanged my old phone for a new one. I successfully transferred other eSIM profiles, including international ones, but neither I nor the Apple representative could transfer my Turkcell eSIM, as the transfer was not s...
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
After upgrading my mobile signature, I received my new 128K mobile signature-compatible SIM card on February 10th. On February 11th, Turkcell called me and said, "Your new SIM card has been activated. Please insert it into your phone, and you may start using it." However, I am not getting any signal...
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