Turkcell Esim has been a complete disappointment. On December 10, 2024, I created request number 173 882 087, but no solution has been provided. After calling Turkcell repeatedly for seven days, I am mentally drained and exhausted. My wife is hesitant to leave the house because her phone is not working. It is clear that Turkcell initiated the Esim purchasing process without completing the necessary operational workflows. I unfortunately fell into the trap of purchasing it, but I still cannot use the line. My phone has been off for seven full days, leaving me disconnected and stressed. The lack of competence and support I have experienced has left me feeling utterly worn out.
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I conta...
I applied to Turkcell online to port my number on 17.12.2024. The SIM card arrived exactly 21 days later. When I attempted to complete the transfer process via e-Devlet, I received a message stating that my porting request had timed out and been canceled, and that I needed to reapply. I initiated th...
I ordered a sim card from Turkcell, and it has been marked as out for delivery since November 22, 2024, but it hasn’t shown up yet. The absence of the queue is leading to major communication problems, and this hold-up is affecting my everyday life. It’s been quite a hassle having to make sure someon...
Turkcell network is down! For two years, I had no issues with the network in my home, but on Sunday, the signal completely dropped to zero. I had to go outside to report the issue to customer service. They said there was a problem with the base station and created a resolution request with the numbe...
On June 14, 2024, I went ahead and submitted my application on the Turkcell online services website to transfer my phone number 0532 3XX XX X3 to Turkcell. I also requested to activate it using an e-SIM card. Unfortunately, I haven't received any update or notification from Turkcell regarding my req...
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