I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to customer service has been quite frustrating. Whenever I attempt to get in touch, I find myself waiting for a long time to connect, and when I finally do, their response is dismissive and unhelpful. Additionally, their tone comes across as rude and uncaring, which makes me feel neglected. It's baffling that a company with such a strong reputation struggles to deliver fundamental service and dependable customer support for its paying clients.
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
I have been using Turkcell for my internet service, but after relocating to my new address, they did not activate my connection. It’s been 25 days, and I’m still waiting for my internet to be set up at home. I reached out to customer service several times, and every time I received the same response...
This morning at 10:13, I tried to contact Turkcell customer service. I waited on the line for 15 minutes, but I still couldn’t reach anyone—it felt like I was completely ignored. It's truly disappointing that a company I've consistently supported is so unresponsive when I actually need assistance. W...
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