I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problems on both of my lines since the day I came back to Turkcell, I called customer service many times and my line settings were reset many times, I went to the dealer and a request was made but they always said the same thing, they said there might be a problem with your lines and that you need to get a spare line, this is not my problem, this is Turkcell's problem, after all when we buy a product from the market, if the product is broken, we do not buy the second product from the market for money, they provide a replacement, this is the case in most places but there is no such thing at Turkcell, no one helps, no contact, everyone says we do not know, this is the first time we have encountered it, customer service says do this, do that, when I say it does not work, they say there is nothing to do, I want my problem to be solved as soon as possible, otherwise I will forward my complaint to wherever necessary
Since its launch, I've been a loyal user of Turkcell Superonline and TV Box. However, for the past 1.5-2 years, I've been experiencing constant freezing, buffering, sound issues, and loss of playback functionality while watching TV (which is the main reason I use it). Every time I call for assistanc...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I recently switched my line to Turkcell, expecting improved service, but I quickly encountered problems with voice quality. The sound quality was so poor that I struggled to have a proper conversation, which was both surprising and disappointing, especially given Turkcell's reputation. I reached out...
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