Trip.com Did Not Refund My Wizz Air Ticket Despite Medical Documents

Through Trip.com, I purchased tickets for a Wizz Air flight to the United Kingdom covering the dates March 14–21, 2026.

My reservation number is 1638316490241486, my PIN code is 8077, and my PNR codes are DKFLNZ, UJDCGS, and YP1LFQ. I paid approximately $312 in total for these tickets.

Unfortunately, before the travel date, I suffered a broken leg and was therefore unable to participate in the flight.

At the beginning of March, I submitted all medical reports, hospital documents, and other required evidence requested by Trip.com completely and on time. Despite this, no refund has been issued to me, and the process remained unresolved even by April 22.

When I repeatedly contacted Trip.com customer service regarding the issue, I was told that they were still waiting for a response from the airline company.

However, when I personally contacted Wizz Air, I was clearly informed that because the ticket had been purchased through a third-party agency, Trip.com was the responsible party for handling the refund and all related procedures.

Despite this clear explanation, Trip.com failed to provide me with any real solution and continuously prolonged the process by redirecting responsibility back to the airline.

Even though I submitted all medical documentation on time and had a clear health condition preventing me from traveling, the failure to process my refund has caused serious financial and emotional inconvenience.

I request that the approximately $312 ticket amount I paid be refunded to me as soon as possible in accordance with the applicable rules and that the customer grievance I experienced throughout this process be properly resolved.