Trip.com Refuses Valid Tax Invoice for $319 Holiday Inn Hotel Stay

I stayed at the Holiday Inn by IHG Trabzon hotel between August 14 and 16, 2026, under booking number 1638322762693572 via Trip.com, paying a total of $319. I requested an e-Invoice / e-Archive Invoice for this stay so that I could report it as an expense in my company’s accounting records.

Trip.com only sends me an e-receipt. This provided document does not show the VAT breakdown separately and does not qualify as the official invoice required to document my accommodation expenses under Turkish tax and accounting regulations. Consequently, it is currently impossible to properly document the service I paid for in accordance with legal requirements.

I have applied repeatedly through Trip.com customer service and their automated support system to resolve the issue. However, instead of reviewing my request and reaching a solution, the AI-driven system repeatedly sends the exact same e-receipt and fails to escalate the issue to an authorized team.

Following this, I also contacted customer support for IHG / Holiday Inn, the brand behind the service. In their response, IHG stated that they do not provide email support for this matter and that I need to contact Trip.com again for a solution. As a result, I am left stranded between Trip.com and IHG without receiving any concrete resolution as a customer.

I demand a valid e-Invoice / e-Archive Invoice for the accommodation service I paid for that complies with Turkish tax legislation, itemizes the VAT separately, and can be used for corporate accounting. My expectation from Trip.com is that, instead of continuing to send the same e-receipt through an automated system, they forward my request to an authorized, responsible customer service or accounting department and deliver an invoice with the necessary legal qualifications as soon as possible.

Failing to receive an invoice compliant with regulations for a service I paid for and being continuously passed between different departments is an unacceptable customer experience. Therefore, I demand that relevant and authorized departments review and resolve this matter without brushing it off with automated responses any longer.