Trip.com Only Sent Automated Replies During My Refund Request
On the evening of April 14, between approximately 8:00 p.m. and 9:00 p.m., I purchased a flight ticket to Phuket, Thailand through Trip.com. My reservation PNR code is NHQL9X.
Shortly after completing the purchase, I was forced to cancel the ticket because of a sudden medical issue related to my torn anterior cruciate ligament (ACL).
However, when I attempted to cancel the booking through the website, I was immediately shown a “non-refundable” warning and was not offered any refund or even partial refund option.
Even though I requested cancellation before even a full day had passed since the purchase, Trip.com has provided absolutely no right of withdrawal or refund. I paid approximately $300 for this ticket and am now facing the risk of losing the entire amount.
When I tried contacting Trip.com customer service, I was unable to reach a real customer representative. Instead, I continuously received the same automated chatbot responses stating that I had “no refund rights.”
Despite having a legitimate and medically documentable health condition, no flexibility or customer support was shown whatsoever. This situation has caused both financial loss and serious disappointment.
Because of my medical condition, I am unable to use this ticket, and therefore I request a full refund of the approximately $300 I paid.
I also expect Trip.com to urgently resolve the customer grievance I experienced throughout this process.
