📞 Contacting Trip.com Customer Service
1. Via the Trip.com Website
• Visit the Trip.com Help Center.
• Click on “Call Us” to access the phone support options.
• You can choose between an Internet Call or a Global Call, depending on your preference.
2. Through the Trip.com Mobile App
• Open the Trip.com app and sign in to your account.
• Navigate to the “Account” section and tap on “Customer Support”.
• Select “Call Us” to view the available calling options.
• You can opt for an Internet Call or find the appropriate Global Call number for your region.
3. Using the Chat Feature
• On both the website and the app, you can initiate a chat by selecting “Chat With Us”.
• This feature connects you to a customer service representative who can assist you in real-time.
Related Complaints
Trip.com Still Has Not Refunded My Flight Change Payment

Through Trip.com, I purchased airline tickets with departure on July 22 and return on August 23. Later, because the peop...le I was planning to travel with had to come to Türkiye due to health problems, I changed my flight date to August 12. Initially, I paid approximately $801, and later I made anothe...
Trip.com Increased Flight Prices Repeatedly During Booking Attempt

While searching for a Rotterdam–Istanbul flight on Trip.com for July 17, 2026, I experienced serious frustration and inc...onvenience after using the system for approximately one hour. The first price I saw for the ticket was €159. However, every time I attempted to proceed with the purchase at that a...
I Cannot Reach Trip.com About My Korea To Japan Flight Booking
I purchased a flight ticket through Trip.com for travel from Korea to Japan on May 29. While booking the ticket, I exper...ienced an issue related to my identity/name information, and now I am unable to access my ticket details or reservation using my booking number. Because of this situation, I urgen...
Trip.com Refuses Cash Refund and Offers Voucher After Safety Cancellation

I had to cancel my flight reservation from Istanbul to Dubai, which I purchased through Trip.com, due to security concer...ns caused by the ongoing conflict in the region. My reservation number is 1638318859325952. After canceling, I requested a cash refund of my ticket, but I was only offered a vouch...
Trip.com Fails to Provide ARN Code for Missing Refund
I made a one-night reservation through Trip.com for the Phi Phi Sand Sea View Resort in Thailand for April 22–23 (reserv...ation number 1638318781986930). At the time of booking, it was clearly stated that I had the right to free cancellation and a full refund. I paid $119 with my debit card. The hote...
Trip.com Delays Refund for Jakarta–Singapore Flight and Hotel Booking

On March 20, 2026, I contacted the Trip.com call center to request a change and refund for my flight ticket and hotel bo...oking on the Jakarta–Singapore route, made under booking number 1367838825634549. The total amount I paid for this booking was around IDR 2,000,000. During my communication with t...
Trip.com Won’t Refund Hotel Cancellation Despite Lack of Clear Policy
I purchased a stay at the Hermitage Hotel Prague in Prague for December 21–25, 2025 through Trip.com with reservation nu...mber 1638316824110767. I paid $940 USD with my credit card for this reservation. Today, when I tried to cancel my reservation, I was told that not a single cent of the amount I pa...
Trip.com Canceled My Flight After Bank Charged Me for the Ticket

Even though I received a spending information for my Antalya-Istanbul flight ticket from my bank, Trip.com sent me a mes...sage saying the payment hadn't been processed and asked me to pay again. When I didn't make the payment, you canceled my reservation. I suspect there's a problem with your system. ...
Trip.com Refund Marked Completed But Money Not Received

On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the ...refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
Trip.com and Lara Apart Hotel Canceled My Stay but Refused Full Refund for Their Error
I booked a room at Lara Apart Hotel Datça through Trip.com for July 24–26, 2025 (Reservation code: 1638313676110947) and... paid ₺6,537.26 by credit card. On the morning of check-in, we called the hotel at 9:00 AM to confirm our arrival and ask about check-in time. They answered and gave no indication ...
I Booked Fun&Sun Naama Waves via Trip.com But My Paid Reservation Was Canceled

For my honeymoon, I made a fully prepaid early reservation on June 15, 2025, through Trip.com for a stay at Fun&Sun Naam...a Waves Hotel in Egypt between August 18–25. I paid in advance and received confirmation at the time of booking. However, on June 30, I received an unexpected email from Trip.com ...
Trip.com Customer Service Cannot Be Reached

I bought a Manila-Caticlan flight ticket for the Philippines from Trip.com. I noticed after I bought it that there was n...o check-in baggage on the ticket. I first tried to reach the airline company, Royal Air Philippines, to change the level of the ticket, but I couldn't reach them in any way, and it...
I Can't Reach Trip.com Customer Service, No Phone Number

How on earth can I reach you, how can I call you? I simply cannot find your phone number anywhere! I'm writing to you fr...om Türkiye, and I desperately need to get your contact number so I can actually speak to someone. I need to call you about a ticket issue, but it has to be a Turkish number. It's ...
I Booked Riserva Urla Hotel on Trip.com for the Holiday, But Hotel Denies My Reservation
I made a reservation for Riserva Urla Hotel through Trip.com for the holiday. However, when I called the hotel to confir...m, they told me no such reservation exists under my name. The hotel staff were surprisingly calm about it and said this kind of issue is normal. I’m confused and frustrated because...
