Trip.com Refused To Change My Hotel Reservation Dates In Brussels

When I realized that I had accidentally booked my B&B Hotel Brussels reservation on the wrong dates through Trip.com, I immediately contacted customer support and requested a date change.

The reservation should have been made for check-in on July 10 and check-out on July 12. However, due to an error in the booking process, the reservation was created for July 8–10 instead.

After I explained the situation to Trip.com, I was told that they would contact the hotel and get back to me. Today, following a conversation approximately one hour ago, I was informed that the hotel allegedly had no available rooms for the new dates and therefore no modification could be made.

Even though I was only requesting a simple date adjustment and was not asking for cancellation or any additional service, I am now left in a situation where the approximately $280 charged to my credit card appears to have been wasted entirely.

My name is Emrah K******, and throughout this process I expected Trip.com to act in a much more solution-oriented and customer-friendly manner.

I request that my reservation dates be changed so I can stay either at the same hotel or at a comparable property between July 10–12.

If this is truly not possible, then I request that my financial loss regarding the amount I paid be fairly compensated and that my customer grievance be resolved appropriately.

I expect Trip.com to handle this disappointing experience quickly, fairly, and professionally.