Trip.com advertised free returns, but my booking wasn’t eligible; how can I challenge this?

I purchased a ticket through Trip.com because I trusted their “24-hour free cancellation guarantee.” However, the baggage fee they required me to purchase is not being refunded. There was no notice stating that the baggage purchase was non-refundable when I added it. In the attached explanation, the...

I purchased a stay at the Hermitage Hotel Prague in Prague for December 21–25, 2025 through Trip.com with reservation number 1638316824110767. I paid $940 USD with my credit card for this reservation. Today, when I tried to cancel my reservation, I was told that not a single cent of the amount I pa...

On October 24, around 9:00 p.m., I made a hotel reservation through Trip.com at the Ibis Styles Dubai Deira Hotel. However, since I was unable to contact the hotel, I decided to cancel my reservation within about an hour of booking — well within what should have been the free cancellation period. I...

For our round-trip flight to Malta (October 27–30, 2025), my spouse and I purchased two adult tickets via Trip.com, paying a total of approximately $680 (20,140 TL), including extra baggage allowance. However, when our visa applications were denied, I canceled the tickets on October 21. After the c...

On January 4, 2025, I purchased a fully refundable ticket through Trip.com for a flight operated by Turkish Airlines (THY) and SAS Airlines. Although the price displayed on the website was ₺22,665.22, my card was actually charged ₺23,698.32. I intentionally chose the most expensive fare option to ma...

I made a reservation through Trip.com (reservation number 1638315188617039) for a stay at Duck Hotel, check-in on September 15 and check-out on September 16. During the booking process, the listing clearly stated “Free Cancellation.” However, due to a change in our hospital appointment, I needed to ...

I purchased two round-trip flight tickets on Trip.com, but my intention was not to finalize the booking—I was simply checking whether there was an installment payment option available. As I proceeded through the steps to review the payment breakdown, the system suddenly charged my card without any f...

On June 25, 2025, I booked a room at Myblue Butik Otel Bursa via Trip.com and paid ₺3,200 in advance. Upon arrival, I was shown a dark, basement-level room that looked more like a storage area than a hotel room. I immediately informed the staff that the room was unacceptable, and they offered to mov...

I made a hotel reservation through Trip.com, paying ₺17,416 in total. After canceling the booking, I received only ₺17,050 back as a refund—already ₺366 short for no clear reason. But that wasn’t the end of it. Shortly after, I noticed that another charge of ₺18,160 was withdrawn from my account. W...

On April 16, I booked a non-refundable hotel room through Trip.com at All Seasons Hotel (Molla Gürani Cad. E*** A** Y**** Sok. No: 5, Fatih, 34270 Istanbul, Türkiye) for a stay on April 24. However, on April 23, a significant earthquake struck Istanbul. The city was shaken, people fled, and many—inc...