Trip.com won’t change the dates for my wrong hotel booking, even with availability; how can I resolve this?

I booked through Trip.com and had one of the hardest times I've ever had with a travel company. There was no way for me to get a refund or even a simple change when I needed help with my booking. Every time I tried to get help, I had to wait days without getting any response. I felt like the company...

I tried to change the date of my return flight on 11 September. The system is asking me to pay €420 as a “change fee,” which is almost the price of a new ticket. I have already paid for my ticket—why am I being charged an amount comparable to a full fare again? This is unfair and misleading. Please ...

I booked a flight three months in advance, and now I need to either change my ticket or cancel it entirely. However, these options are completely unavailable, and I'm receiving absolutely no help whatsoever. The site has a cancellation section, but it's utterly useless; I can't process anything the...

I accidentally purchased a flight ticket for June 8, 2025, through their website, when I actually intended to fly on July 8th. Immediately after the purchase, I contacted Trip.com to request a cancellation and a date change. However, my cancellation request was denied, and they have offered absolute...

On April 16, I booked a non-refundable hotel room through Trip.com at All Seasons Hotel (Molla Gürani Cad. E*** A** Y**** Sok. No: 5, Fatih, 34270 Istanbul, Türkiye) for a stay on April 24. However, on April 23, a significant earthquake struck Istanbul. The city was shaken, people fled, and many—inc...

I searched for a hostel on Trip.com for a one-night stay on April 16–17, found a suitable option, and completed my reservation. However, when I arrived at the property, the hotel staff informed me that they had no record of my booking. Upon closer inspection, it turned out the reservation had been m...

I booked a one-night stay at Petra Inn Cappadocia through Trip.com for check-in on February 14 and check-out on February 15. However, I now need to reschedule my reservation for a later date. Despite multiple attempts to contact Trip.com customer service, I have received no helpful response. The ho...

I accidentally made a 2-room, 4-night reservation for the wrong dates through Trip.com. When I tried to correct the dates the same day, Trip.com wouldn’t allow it. I even offered to pay for one night and do an early checkout, but they claimed the hotel didn’t approve – though the hotel confirmed the...