An Invalid Serial Number, Fake Casio Watch Was Sold On Trendyol

I bought a Casio LTP-V005D-4B2UDF women’s wristwatch on Trendyol from the Trendyol seller. It says in parentheses that it has a 2-year warranty. The product arrived, and there was no warranty certificate in the box. There was a QR code on the box; when I scanned it, it led me to the website. When I entered the serial number in the relevant field there to create a warranty certificate, I received the attached “invalid serial number” warning. When I contacted Trendyol live support, they gave me an ignorant response like “The QR code is faulty.” I explained that if the QR code were faulty, it wouldn’t direct me to the correct site, and that I also went to the same website manually and tried it, receiving the same result. Even then, they arrogantly focused only on defending Trendyol, saying “Trendyol does not sell counterfeit products.” They barely managed to think of creating a supplier request, and I just received a negative response for that as well. As a solution, they offered the brilliant option of returning the product. I was sold a fake watch! I will report this to Casio by email, and I will also take it to the Consumer Court. You will learn not to scam people. You will learn to do business ethically. You’ve gotten too used to slackers who accept defective products by saying “I didn’t want to deal with a return”; it’s time you remembered that people like me still exist.