I bought a Casio LTP-V005D-4B2UDF women’s wristwatch on Trendyol from the Trendyol seller. It says in parentheses that it has a 2-year warranty. The product arrived, and there was no warranty certificate in the box. There was a QR code on the box; when I scanned it, it led me to the website. When I entered the serial number in the relevant field there to create a warranty certificate, I received the attached “invalid serial number” warning. When I contacted Trendyol live support, they gave me an ignorant response like “The QR code is faulty.” I explained that if the QR code were faulty, it wouldn’t direct me to the correct site, and that I also went to the same website manually and tried it, receiving the same result. Even then, they arrogantly focused only on defending Trendyol, saying “Trendyol does not sell counterfeit products.” They barely managed to think of creating a supplier request, and I just received a negative response for that as well. As a solution, they offered the brilliant option of returning the product. I was sold a fake watch! I will report this to Casio by email, and I will also take it to the Consumer Court. You will learn not to scam people. You will learn to do business ethically. You’ve gotten too used to slackers who accept defective products by saying “I didn’t want to deal with a return”; it’s time you remembered that people like me still exist.
In August of last year, I made a purchase of a watch. Initially, it functioned flawlessly, but after a couple of weeks, the back of the watch started to show signs of discoloration. Upon reaching out to the seller, they provided me with reassurance regarding the durability of the product and express...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a ...
I received a damaged smartwatch with a scratched case from the "Smart Best" seller on Trendyol. Without delay, I initiated a return the next day. Unfortunately, I fell into the trap of not researching the seller beforehand. It turns out, this seller has a history of sending used and invoice-less pro...
I bought a pair of AirPods 3rd Gen from Trendyol because I believed the seller when they said they were original. Even though I was worried and asked the seller directly, they assured me that the goods was real. But when I checked the serial number, I saw that the item was a fake that was being sold...
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