I purchased a Philips robot vacuum through Trendyol, and my order number is #10748616053. Since the day I received it, instead of properly cleaning my home, the robot vacuum has been releasing the dirt and dust from its dustbin back onto the floor and spreading debris around the house. As a result, I have not been able to get any benefit from the device, and instead of cleaning, it is actually making my home dirtier.
I have not been able to effectively reach either Philips or Trendyol customer service regarding this issue, and I have been unable to properly explain my complaint to anyone. Even though the product is brand new, it has been malfunctioning from the beginning, which has caused me significant inconvenience.
I request that Philips replace my current robot vacuum with a different model. I am willing to pay any price difference if necessary, and I ask that my issue be resolved quickly.
We purchased a Philips vacuum cleaner, and it arrived defective. We returned the product, but they sent it back claiming we had used it. We explained that it was impossible to know it was defective without trying it, and it had only been used once for testing. We requested a refund, but they said we...
On March 20, 2024, I placed an order for a Philips upright vacuum cleaner from Trendyol. Today, March 28, 2024, the order is still listed as "being prepared." I contacted the vendor, who informed me that they do not sell such a thing and do not have it in stock and that the issue is caused by Trendy...
I purchased a Roborock S8 robot vacuum from Trendyol, where the seller is also Trendyol itself. The vacuum malfunctioned after 3 months of use. I contacted Trendyol to obtain technical service information, but they never provided it. Instead, they created a return request that I did not ask for. I s...
I’ve been using my Philips 8000 Series upright mopping vacuum for about a year, and for the past month the device has constantly shown a “filter error” along with a warning light, which prevents me from getting proper performance. I purchased the product through Trendyol and I have the e-invoice, as...
I purchased a Philips vacuum cleaner from Trendyol for ₺10,000, but it has not been shipped since March 23rd. I reached out to the seller, but unfortunately, I haven't received a response yet. Trendyol's customer service is not very responsive. I'm thinking about submitting a complaint to the Consum...
Comments