On 4 December 2025 at around 13:00, I purchased a Windows 11 Pro digital key via Trendyol, paying approximately ₺150. I trusted the information stating that the product would be delivered within 1 hour, but the key was delivered to me almost 24 hours later. When I entered the digital key that was sent, I saw that it had either been used before or was completely invalid. When I tried to contact the seller named “ceptelisans,” I was directly blocked via WhatsApp and could not reach any responsible person. Following this, I contacted Trendyol and clearly stated that the seller’s attitude was fraudulent, that I had been blocked, and that an invalid key had been provided. However, during the support process, I was only told that a support request was opened, I could not speak to anyone by phone, and no concrete solution was offered, so I felt that my issue was simply brushed aside. The store is shown as Trendyol on the invoice, and the invoice was issued as a corporate invoice. For a digital product that was delivered late and could not be used at all, I request a refund of the fee I paid under order number 10757380498, the cancellation of the corporate invoice issued for this transaction, and a thorough investigation into this seller to ensure that similar grievances are prevented by putting in place a permanent solution.
We purchased a computer from the seller "Ramtech Donanım" via Trendyol, trusting in Trendyol. The computer was delivered to us on 28.08.2024. However, since the computer was defective, we returned it within 3 days, again trusting in Trendyol. Even though the product has reached the company, they say...
I sold my computer, worth ₺9,500, on 02.09.2024 through the DOLAP app, which I thought was reliable because it’s owned by Trendyol. On September 5, the payment was transferred to my IBAN ending in 01, but that account had been closed. When I contacted their support team, they kept stalling me with v...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
On August 19, 2025, I ordered "An Introduction to Quantum Physics" from the seller Uyksuz Kitap through Trendyol. The next day, I realized I had purchased the wrong book and returned it, packaging it undamaged, using the "I chose the wrong product" option in the Trendyol app. However, on August 27, ...
I purchased an Osmo Action 3 ST Combo with serial number 5S4XM190006B7S from Trendyol, with delivery number 9120809349. After some time, the power button and charging socket developed issues. On September 22, 2025, I sent the product to the Istanbul DJI Service Center under warranty. On October 8, 2...
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