I purchased a lug wrench from Trendyol on 27.02.2025 with order number 10028466830. I chose this product specifically because the listing stated that it was made in Turkey, but when I received the package, I saw that the product was actually made in China. Understanding that I would not be satisfied with it, I initiated a return without using the product at all, yet I was kept waiting for 21 days under the pretext of “inspection,” and the same product was sent back to me. I attempted to return it again, but my return was rejected twice, and each time the same product was sent back to my address. To prevent the return from being rejected and the same item from being sent again, I had to use the product once when it arrived for the third time. When I used it, the product malfunctioned; the cables stopped conducting electricity and the jack started leaking oil. In other words, I received a product that was neither Turkish-made as advertised nor technically functional. When I contacted Trendyol customer service about these issues, I was told that they could not issue a refund and that if I attempted a third return, the seller had the right not to send the product again, and in that case, I would not receive a refund. Since a defective and worn product was sent to me and my returns were rejected twice without justification, I request a full refund for this faulty item that does not match the listing and ask for the issue to be resolved without forcing me to go through any further trouble.
On August 27, 2025, I ordered a coat hanger through Trendyol for ₺149.99 (Order No: 10462187278, Delivery No: 9702815625), to be delivered to Düzce/Akçakoca. My product remained undelivered for 13 days, and when I contacted customer service, I was told a request had been placed for it. However, on S...
I bought a pair of shoes on April 3, 2025, through Trendyol, and I truly regret the experience. After just a few wears—maybe the third or fourth time—I noticed a clear manufacturing defect. The structure felt off, and it was obvious something was wrong with the build. I sent the shoes back, hoping f...
I ordered a mini washing machine from Trendyol, sold by Robo Türkiye. However, the product was defective. The button was sunken in and non-functional. I returned the product for a refund, but after making me wait 25 days, my request was denied with the claim that there was no manufacturing defect. (...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I purchased an Osmo Action 3 ST Combo with serial number 5S4XM190006B7S from Trendyol, with delivery number 9120809349. After some time, the power button and charging socket developed issues. On September 22, 2025, I sent the product to the Istanbul DJI Service Center under warranty. On October 8, 2...
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