On April 14, I placed an order on Trendyol for three bottles of Armaf Club De Nuit Precieux. The seller name appears inconsistently as Eye Magic on the invoice section of the Trendyol app, while the email and WhatsApp confirmation messages show the seller as Ta3ter Store. On April 16 at around 10 p.m., I received the delivery and discovered that instead of the Armaf perfumes I ordered, I was sent a Lattafa Najd perfume, which is a completely different and cheaper product, and I received only one bottle instead of the three I paid for. Since customer service was only available between 8 a.m. and 8 p.m., I could not reach anyone at the time of delivery to report the problem immediately. When I checked my account, I also saw that the invoice for this order has not yet been generated, so I currently do not have an invoice number to refer to, even though the order has been delivered. I request that this situation be resolved urgently by either issuing a full refund for the entire order or sending the correct product, Armaf Club De Nuit Precieux, for all three items I ordered. I also ask that the seller information discrepancy (Eye Magic vs. Ta3ter Store) and the missing invoice issue be clarified and corrected, as these make it difficult for me to track and resolve the problem properly.
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
The order I placed on Trendyol on October 16th is still showing as "in transfer," and I can't reach Trendyol Assistant for support. No information has been provided. All of the other orders I placed on the same day, even custom-made ones, were delivered days ago. The cost of my order is ₺1300. I’ve ...
On August 4, 2024, I ordered a Nivea Sun product from the seller T**** H*** on Trendyol’s online store, with order number 8606555659. The product was delivered to me on August 9, 2024, without a delivery note or invoice. Upon inspecting the product, I noticed that the label text on the packaging was...
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