I am writing to file a complaint regarding my return with number 10868320961. I handed this item to the courier together with two other returns, and all three were accepted by the courier. However, this particular item was later rejected on the basis that it did not reach the seller, according to Trendyol customer service, even though the courier’s tracking clearly confirms that they received it. I have repeatedly contacted customer service agents through phone calls and live chat, but no action has been taken to properly investigate the incident or to resolve my issue. I have been given conflicting information between the courier tracking and the seller status, and I have not received any clear explanation or support. I am officially escalating this issue and requesting a thorough investigation by Trendyol with the courier company SHIPA and the seller to determine what happened to my parcel and to either return my item to me or refund the amount of 71 AED without further delay.
On October 24, I purchased a product for through Trendyol and am experiencing a serious issue with its delivery. My shipment with tracking number 253464196194 does not appear to have been handed over to the courier company. When I contacted the courier, they informed me that the product had never re...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
I bought a pair of sunglasses from Trendyol and suspected they were fake, so I initiated a return. The return was rejected, and I was told the item would be sent back to me. During the transfer process, they claimed I was unreachable and sent it back to the company. This happened again, with the sam...
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