Please Help To Find My Temu Order

I placed an order on Temu from South Africa around 1–2 June, with a total value of approximately 3600. To this day, I have not received the order, and the items have not been delivered to me. I tried to contact Temu customer service about the missing delivery, but the options and verification steps they provide require access to my old phone number. I no longer have that SIM card and I am using a new number, so I am unable to complete their process or access the details of my order even though I am the one who paid for it. Because of this, I am stuck without my items and without proper help from support. I kindly request that Temu assist me by verifying my identity in another way that does not require the old number and arrange to reship the items from this order to me as soon as possible.