Sidra Chain

I have a Sidrachain account with the username “Ismail967,” and within this week, including today, I have lost access to the authenticator app linked to my account. When I try to log in, the system asks for a code from the authenticator, but I can no longer access that app or the codes, so I am compl...

I have been unable to access my account on the Sidra Chain web portal for over a month due to a persistent “2FA authenticator invalid” error. Each time I try to log in and enter the correct code from my authenticator, the system repeatedly responds that the code is invalid, even though I am sure I a...

I am a user of the Sidra mobile app and as of yesterday, 04/12/2025, I discovered that my account has been deactivated. When I try to log in, the application displays “Account Deactivated” and I am unable to access my account at all. I have not yet been able to reach customer service about this prob...

I created an account on Sidra Chain and, as part of the process, I submitted my identity documents and selfies for verification. I uploaded the front and back of my ID, as well as a selfie where I am holding both sides of the ID. However, despite completing these steps, my account was not verified, ...

I have multiple Sidra Chain KYC Portal accounts for myself and my family members, and all of them have been stuck in “Pending” status for a very long time. I uploaded all the required documents for KYC on 18 June 2024, but even after about nine months, none of the accounts have been verified. All do...

I have been unable to access my Sidra Chain account for about two months because the system suddenly started asking me for a Google Authenticator code, even though I never activated or linked Google Authenticator to my account. When I try to log in now, I am blocked at the step where a Google Authen...

My name is Abba Alhaji B*** M***, and I am writing about a problem with my Sidra account. I lost my authentication code about one month ago, and since then I have not been able to log in to my account. I kindly request that the current authentication on my account be removed or reset so that I can a...

On 27 November 2025, my Sidra Chain account was blocked during the login process because the system claimed that my face did not match the previous records. The only change in my appearance is that I recently cut all my hair, and due to this, I am now unable to access my account. I contacted Sidra C...

My Sidra account has been logged out for almost a month and now it keeps asking for an authenticator code that I no longer have access to. When I tried to enable the authenticator while setting up my 2FA, it showed an error due to network issues, so I didn’t know it had actually gone through. A few ...

Dear Sidra Chain, I am writing to sincerely apologize for the actions or misunderstanding that led to the deactivation of my Sidra account. My name is Ishaqq N***, and my email is abbaadam***@gmail.com, phone number 09041203***. I take full responsibility for any mistake or oversight on my part and ...

My Sidra Chain tokens were not being claimed, so I clicked on the app forum and saw two emails listed. I contacted them for help with claiming my tokens. Through these emails, I was given a number, +234 704 135 1381 ***, and I messaged this person on WhatsApp explaining that my tokens were not being...

Hello Sidra Support Team, my name is Abdurrahman A*** and I’m having an issue accessing my Sidra account. I lost my authentication code and can no longer log in. Please help me recover my account or reset the authentication method so I can regain access.

Because I lost my 2FA authenticator code, I can't get into my Sidra account and am having trouble getting in. Could you please help me get back in by turning off two-factor authentication? The email address I used to sign up for the Sidra account is youngbaffa2***@gmail.com. I'm looking for your ans...

I’m experiencing issues logging into my Sidra account since I’ve lost my 2FA authenticator code and can’t access my account anymore. I would appreciate your help in disabling the two-factor authentication so I can regain access. Thank you! My registered email address for the Sidra account is isisiak...

My Sidra Chain account has just been blocked, and now I'm stuck getting the same error message whenever I attempt to log in. I'm at a loss to explain what went wrong, and the inability to get into my account has me feeling somewhat unsettled. I'd like my account reinstated, please. I just want to ge...

My Sidra account is having an authenticator code issue, and when I try to log in with my new phone, it keeps asking for the authenticator code. I don’t know what to do because I lost my old phone, bought a new one, and now I can’t access my Sidra account. I need help disabling the authenticator on m...

Hello Sidra Support Team, my name is Abba M***. I am using only one account, and it has been deactivated. Please check my account and tell me the exact reason for the deactivation and what steps I need to follow to reactivate it. Thank you.

Dear Sidra support team, I have lost access to my Sidra Authenticator. Please, I request a reset of my authenticator. I have been trying so many times but it is not working. Please help me resolve this situation for me. Please help me. Thank you.

Because I lost my 2FA authenticator code, I can't get into my Sidra account and am having trouble getting in. Could you please help me get back in by turning off two-factor authentication? My email address that is linked to my Sidra account is mijinyawa***@gmail.com. I'm looking for your answer and ...

I lost my Sidra Chain authenticator code, and I need help logging in without the authenticator code. I am not receiving any OTP in the authenticator app at all. I have completely lost access, please help me. This is my Gmail account: adnanhabibi***[email protected]. Please help me.