I Cannot Access My Sidrachain Wallet Due to an Authenticator Code Error

I have been experiencing a serious problem with the Sidrachain wallet for the last three weeks. I am unable to connect to my wallet due to an authenticator code issue. The system does not allow me to log in, and as a result I cannot access or manage my funds. I have contacted Sidrachain support about this problem, but I have not received any response so far. The lack of feedback and solution for weeks is causing me concern and loss of confidence in the platform. I request that my access to the wallet be restored as soon as possible by resolving the authenticator code issue, and that I receive a clear update about what caused this problem and how it has been fixed.