Wild Rift Mini Card Level 20 Reward Missing From Inventory
In League of Legends: Wild Rift on Android, I purchased the Wild Pass + Combo Bundle at the beginning of the season for my Riot ID account, literary#0107. It was clearly stated that this bundle also included the Mini Card event during the season.
During the Mini Card event in September 2026, I reached Level 20, completed the card in full, and claimed my rewards through the game. Although the Level 20 reward, which is a costume chest, appears as claimed with a checkmark on the card screen, no chest or replacement reward was added to my inventory. I already owned the Cosmic Needle Skarner and Elderwood Xayah skins from the chest pool, so the only remaining option in the pool, Elderwood Rammus, was also not credited to my account. I will attach screenshots to my complaint showing that I reached Level 20 on the Mini Card reward screen and that the corresponding chest or skin does not appear in my inventory.
I opened a ticket through the official support system regarding this issue. However, a support representative named “Estuge” confused the main Wild Pass I purchased in July 2026 with the Mini Card event from September 2026 and gave me an inaccurate and dismissive response stating, “You already received Skarner in July, so you will not receive an additional reward.” I do not accept this approach, which portrays me as if I were trying to obtain an undeserved reward without properly reviewing how the Combo Bundle works or recognizing that these were two separate events taking place in two different months.
I request that the system logs be thoroughly reviewed by an authorized senior team using the correct dates and that the Level 20 Mini Card reward I paid for, specifically the Elderwood Rammus skin or at minimum compensation of equivalent value, be fully credited to my account. I also request that the appropriate internal review and action be taken regarding the support representative’s accusatory attitude toward the player and the inadequate information provided in their response.
