Sidra Wallet Account Deactivated and Balance Inaccessible for Days

I am writing regarding my Sidra Wallet account registered with the email address ikramja***[email protected], which was deactivated in Vietnam about 10 days ago. Since that date, I have not been able to log in to my account at all, and every attempt to access it fails without any clear explanation or warning about the reason for this deactivation. This situation is causing me serious inconvenience because I am unable to use the services linked to this wallet, and I also had a balance in the account at the time it was deactivated. I have not yet been able to reach or receive any explanation from support, so I am completely in the dark about the status of my account and my funds. I kindly request that you urgently review my case and reactivate my Sidra Wallet account or at least clearly inform me of the exact reason for the deactivation and the steps I need to follow for my account to be reopened and my balance to be made accessible again.