Samsung TV Remote Not Working

I purchased a Samsung 75 Inch QLED 4K Q80D Tizen OS Smart TV from Best Buy in December 2024 for around $1,799 plus tax. Since about two months ago, I have been having a persistent issue with the remote control. The TV’s remote does not work at all unless it is plugged in. I cannot turn on the TV or control it when the remote is unplugged, even though the remote has a built‑in battery and is supposed to work wirelessly. As soon as I connect it with a cable, it starts working, but this defeats the purpose of having a wireless remote. The problem has been continuous since I first noticed it and has not improved over time. This is the first time I am seeking help for this issue and I have not yet received any support or solution from Samsung or Best Buy. I am disappointed that a new and high‑priced TV is already having such a basic functionality problem. I request that my remote control problem be resolved as soon as possible, either by repairing or replacing the faulty remote under warranty, or by providing an equivalent working solution at no additional cost to me.