Sidra Chain Account Access Issues

I have been unable to log in to my Sidra mobile app account for about one week because I lost access to my two-factor authentication code. I can no longer generate or see the 2FA codes, so I am completely locked out of my account. My registered email address for this Sidra account is bashirda***[email protected]. I have tried to reach Sidra customer support about this issue, but I have not received any response so far. I kindly request that my two-factor authentication be disabled or that an alternative recovery method be provided so I can securely regain access to my account linked to the above email address as soon as possible. I would appreciate your urgent help in recovering my account and look forward to your response.