Salomon shoes tore after minimal use, but my exchange request was denied; how can I get a replacement?

I purchased a pair of Salomon Speedcross Peak shoes about six months ago from the Zagna store at Atlantis Mall in Ankara. Within the first month, the right shoe began showing tears on the leather and sole. I immediately reported the issue to the store, and they said the shoes would be sent for inspe...

I purchased a pair of Salomon shoes from Boyner about six months ago. I wore them only a few times a week under normal conditions, but after about four months, the inner back part of the shoe started tearing. I took the shoes to the Boyner store twice and requested an inspection both times, but my c...

On Thursday, September 18, I purchased a pair of Salomon Ultra Flow men’s shoes. In less than 10 days, with only light and short-term use (less than 2 hours a day), complete cracks appeared on the side parts of the sole. Despite using the shoes very carefully and attentively, experiencing such a pro...

In March 2024, I purchased Salomon Ultra 4 model shoes from Olympic Sports for ₺6,900. I only wore them two days a week, and the heel lining on these shoes ripped within a week. I sent them for review, but I was told it wasn't a manufacturing defect. I didn't want to bother with it at the time, but ...

In March 2024, I purchased a pair of Salomon Ultra 4 shoes from Olimpiyat Spor for ₺6,900. I wore them only two days a week, under normal conditions. However, within the first week, the heel lining started to tear. I sent the shoes in for inspection, but the response I received was, “Not a manufactu...

I purchased the Salomon Alphacross 5 and within 10 months, the upper part near my left little toe tore apart. I expected much higher durability from such a well-known brand. I immediately contacted Salomon support via email, but it has been six days and I have not received any response. This is extr...

I purchased a pair of shoes from Salomon.com but unfortunately, the size did not fit. I sent four separate emails to the i***@oco.com.tr address provided on their website and also submitted the issue through their online contact form, yet I have received absolutely no response. There is no customer ...

On July 13, 2024, I purchased a pair of Salomon Wander Men's Outdoor Shoes from the Highway Manta Outdoor Store. Unfortunately, by May 2025, the shoes tore, as clearly shown in the attached photos. I contacted the store’s customer service and shipped the shoes back on May 21, 2025. Despite my effort...

I bought the Adv Skin 12 running vest from Salomon after doing thorough research—comparing features, reading reviews, and watching product videos. I placed the order and received the product, but it only arrived in a plain shipping bag, and the water bottles that were supposed to be included were mi...

I purchased a pair of Salomon X Adventure shoes approximately one and a half years ago. From the very beginning, I used them with extreme care—regularly cleaning, airing, and maintaining them properly. After nearly every use, I aired them out, and after a few uses, I cleaned them to extend their lif...

I purchased a pair of Salomon shoes expecting high quality and durability, but within just 2 months, a visible collapse occurred in the toe area—right where the big toe sits. I immediately sent the shoes in for a warranty evaluation, fully expecting a replacement or repair. Instead, after waiting an...

I purchased a pair of Salomon Supercross (Gore-Tex) shoes just 5 months ago, and they began showing defects far sooner than expected. I submitted them for warranty review, only to wait nearly 2 months for a decision—just to be told my claim was rejected. When I bought these shoes, I was assured by ...

I’m very disappointed with my experience after purchasing the Salomon Supercross 4 GTX W running shoes. Despite working a desk job, barely wearing them, and never once using them for running, both shoes tore at the exact same spot. I expected durability—especially from a shoe marketed for performanc...

In June 2024, I purchased a pair of Salomon athletic shoes from Boyner’s online store. I’ve only worn them occasionally, and certainly not under heavy or extreme use. Despite this, the shoes started showing serious wear and tear—including color fading, material deformation, and tearing. On April 27...

I purchased a pair of Salomon Alphacross 5 Gore-TEX shoes on November 23, 2023, for ₺4,499, and now I deeply regret my decision. Both shoes developed tears in exactly the same location—a clear sign of a manufacturing flaw. This isn’t normal wear and tear, and it's highly unlikely for two shoes to t...

I purchased a pair of Salomon SUPERCROSS 4 GTX shoes on December 18, 2024, and in less than four months, they’ve already started to fall apart. The right shoe has opened up around the ankle, there’s a tear on the inner side of the left shoe, and the left shoelace was defective from the start. These...

On April 1, I purchased a pair of Salomon Speedcross 6 shoes from Kotteks Van. After just one week of use, the product began to come apart. I returned it to the store on April 17, and the brand approved the exchange under warranty. However, despite this official approval, the Van-based retailer is ...

I purchased a pair of Salomon X Ultra 4W women's sneakers, and despite using them for only one summer, they’ve already suffered extensive damage. The inner rear sections and the upper surface of both shoes are badly worn out, far beyond what should happen under light use. I’m a public employee who ...

I bought a pair of Salomon Ultra 4 Gore-Tex shoes from Amazon.com, expecting quality and durability—especially since this model is marketed as a high-performance outdoor product. But unfortunately, my experience has been the exact opposite. Despite wearing the shoes only occasionally, the stitching...

On December 17, 2023, I purchased a pair of Salomon Gore-Tex boots from SuperStep. Since these are winter boots, I used them only during cold months—2–3 months in early 2024 and another 3 months during October–November 2024. That means I’ve worn them for a total of just 6 months. In early December ...

I bought a pair of Salomon X Ultra 4 Outdoor shoes from Etichet, expecting comfort and durability given the brand’s premium reputation. Unfortunately, the shoes started to come apart from the side seam in less than 5 months of use. Despite the fact that I still had 13 months remaining on the warran...

I purchased a pair of Salomon shoes from Vault just four months ago, and they have already started tearing at the seams. Despite being advertised as durable and high-quality, the shoes barely lasted two months of actual use, as I only wore them during the winter season. When I contacted customer ser...

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I purchased a pair of Salomon shoes on October 8, 2023, expecting durability from a premium brand. However, just seven months later, the shoes started falling apart—the front section developed visible tears and stitching failures in multiple areas. I tried contacting Salomon customer service, but th...

I purchased a pair of Salomon shoes from Boyner, expecting durability, but they started falling apart almost immediately. Despite careful use, the fabric inside the shoe began pilling, and a visible tear appeared on the exterior after the first wear! These shoes are supposedly built for outdoor use,...

I purchased a pair of Salomon X Ultra 4 Gore-Tex boots from Boyner’s online store, expecting durability. However, after just one winter season, the boots started tearing and showing serious wear. I took them to Boyner Ankamall for a warranty inspection, and after waiting a full month, I visited the ...