Salomon shoes tore after minimal use, but my exchange request was denied; how can I get a replacement?

Salomon offers a limited warranty covering manufacturing and material defects for two years from the date of purchase.

This warranty is valid only for products purchased from authorized Salomon retailers and is enforceable in the country where the product was originally bought.

To pursue a replacement, it's essential to provide proof of purchase and ensure the shoes haven't been modified or subjected to improper use, as these factors can void the warranty.

If your initial request was denied, consider contacting Salomon's customer service directly for further assistance. They can provide guidance on the warranty process and help determine if your case qualifies for a replacement.

For global customers, Salomon's customer service can be reached through their contact form available on the official website.

Alternatively, you can call them at +1-833-230-0292 between 8:00 am and 3:30 pm MDT, Monday to Friday. For customers in the United Kingdom, the contact number is +44 2035 100639.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.