I have been a Ray Sigorta customer for at least five years and currently hold a vehicle casco insurance policy. However,... the experience I have had since June 1, 2026, regarding a replacement vehicle request and customer service support has seriously damaged my confidence in the company and has made
On 22.04.2026, while I was riding my bicycle in Alanya, Turkey, I was hit by a motorcyclist insured by Ray Sigorta. Acco...rding to the official police report prepared after the accident, I was found completely not at fault. Following the accident, I opened a compulsory traffic insurance claim with Ray
Today, at around 3:16 p.m., I called your customer service line to get information about Ray Insurance’s supplementary h...ealth insurance. I was kept on hold for approximately 56 minutes, and I even took a screenshot showing the duration of the call. After this long waiting time, when I was finally c
"I'm considering another insurance."
Following an accident covered under my comprehensive insurance policy with Ray Insurance for my 2022 Toyota Yaris, my ve...hicle was declared a total loss. Although a total payment of approximately $43,750 is required, only $21,875 was paid on Wednesday, March 11 by the salvage company, and the remaini
On November 4, 2025, we were involved in an accident, and after the inspection, our vehicle was declared a total loss. O...n November 8, 2025, Ray Insurance opened and processed our claim file. After several months passed, we tried to contact them, but reaching them was nearly impossible. When we final
I have been waiting for the payment of my claim file numbered 11212508405, which belongs to my Ray Insurance traffic ins...urance policy, since 2 November 2025. My vehicle was purchased through auction by the Auto Gong service, which has already paid the purchase price. The registration certificate sho
Due to an accident we had on October 14, 2025, we applied for our car insurance service through Ray Insurance. Our vehic...le has been in the service for almost 10 days, yet there has been no progress in part supply and no responsible contact person. In addition, we were informed that our headlight, wh
About a month ago, I filed a claim with Ray Insurance under my home insurance policy regarding damage I experienced. My ...claim file number is 20202402462. The edge of my balcony collapsed due to water damage that affected the natural gas pipe. My home is 10 years old, and there was no such damage bef
"About a month ago, I applied for a loss of value claim through Ray Sigorta for my 2011 Fiat Fiorino. My application number is: 11302504766-1. I had to sell my car with a loss of value of 100,000 TL. Although the legal process is supposed to take 15 days, it has been 3 months since my application and no payment has been made yet, and my file still appears to be under review. During this process, I have contacted Ray Sigorta customer service multiple times both by phone and email. However, I have not received any response; I can only get information when I call, otherwise I am completely ignored. Despite constantly creating new requests, there has been no progress in the process and I have been subjected to stalling tactics. My application was made under the Istanbul Central branch. Even though the legal period has long passed and I have been aggrieved, no solution has been offered. I request that my loss of value payment be made as soon as possible and that my grievance be resolved."
My value loss claim file with Ray Insurance, numbered 11302504766-1, has no...t been processed since July 24 — nearly three months. Despite contacting th
On August 30, 2025, I had an accident with my 2019 Egea Sedan and although I have full coverage insurance with Ray Insur...ance and a claim was immediately opened (File No: 10402502549), the expert declared the vehicle a total loss, yet the company keeps saying they cannot make a final decision and are
I amvery frustrated with Ray Insurance for stalling my claim payment for ov...er 65 days. After a traffic accident on May 20, 2025, involving my car with
I got a supplementary health insurance policy from Ray Insurance for my wife. However, when I wanted to renew it, they r...efused to do so. They didn’t provide any clear explanation, and I was left completely in the dark about why the renewal was denied. I contacted their customer service multiple time
In the traffic accident I was involved in on 17.05.2025, it was determined that the other party was 100% at fault. As a ...result, my vehicle was declared a total loss, and all required documents were fully submitted to Ray Insurance and our contracted partner Autogong. Although I was informed both ver
There is dissatisfaction and lack of attention at Ray Insurance. My claim was filed on February 13, and 15 business days... have passed. Today is March 5, but the status of the report is still unclear. I don't understand what they are waiting for. My left headlight isn't working, and I can't see the ro
I had an accident 25 days ago with the disabled vehicle registered in my son's name, and for the past 25 days, the car h...as been waiting for parts, but there is no sign of them. The main issue is that my insurance policy includes a replacement vehicle service for 15 days, twice. I used the first 15-d
I canceled my traffic insurance policy with Ray Insurance three weeks ago, and I'm still waiting for my refund. At first..., I thought the refund would just go back to my card, but eventually, my agency let me know it would be sent straight to my IBAN instead. I sent my IBAN two weeks ago, but I still
I purchased an extended comprehensive insurance policy with Ray Sigorta. On June 20, while the vehicle was in motion, it... suddenly caught fire in the engine compartment. Over a two-month period, I provided all the information and documents they requested. I'm well aware of their significant efforts t
I got insurance from Ray Insurance. Over time, scratches appeared on the sides of the vehicle and I opened a file to hav...e them repaired by insurance. However, unfortunately, this company took my request into review. Since I reset my phone, the relevant photos were deleted. That's why I didn't includ
As of November 26, 2023, it has been 23 days since my parked car sustained damage to both doors, yet there has been no p...rogress in terms of repairs. Even the affiliated service couldn't procure the necessary parts. What is Ray Insurance doing in this situation? The replacement vehicles provided as s
I deeply regret that I went ahead and bought auto insurance from Ray Sigorta after making the unfortunate choice to do s...o. After waiting on hold for hours to report a claim, the person who finally answered the call was extremely impolite and then hung up on me before I could finish my sentence. Thei
Following my client's spouse's tragic traffic accident, I filed a financial compensation lawsuit against Ray Insurance d...ue to their deprivation of support. My client, left without her spouse, now supports not only herself but also their four children, mother-in-law, and father-in-law. The policy lim
I engaged with Esen 09 Insurance Mediation Services Ltd. in Aydin, Turkey, to renew the comprehensive coverage policy fo...r my vehicle with license plate 09SS121, acquired through Ray Insurance on April 26, 2023. I received a renewal offer for 8,890 TL, and based on the agency owner's statement, "cred
I've been attempting to contact a repair provider for my broken car window for about two days. When I dial 4-1, however,... customer care does not provide the necessary information concerning auto glass damage reporting or repair services. They don't pick up the phone or participate in conversation. Su
On July 3, 2023, in the district of Fethiye, I was involved in a one-sided accident with my vehicle, registered with lic...ense plate 34 PB 43**. I immediately contacted Ray Insurance for assistance in addressing the damages to my car. They pointed me in the direction of a contracted service center in
