I purchased a pair of Salomon Speedcross Peak shoes about six months ago from the Zagna store at Atlantis Mall in Ankara. Within the first month, the right shoe began showing tears on the leather and sole. I immediately reported the issue to the store, and they said the shoes would be sent for inspection. However, after six months, the shoes were finally reviewed, and I was given a rejection notice claiming “user error.”
I bought the shoes for ₺5,699.99, paid in six installments by credit card, and the product was advertised as having a two-year warranty. Despite this, the shoes became unusable in less than six months — even before I finished paying for them. The store staff were unhelpful and offered no meaningful support or solution.
It is unacceptable for a product at this price, with a stated warranty, to wear out so quickly and for the brand to deny responsibility by calling it user damage. I am requesting a replacement for my defective shoes and for my consumer rights to be respected.
I purchased a pair of Salomon Supercross 4 GTX shoes from The North Face store at Ankara Optimum Mall. I’ve used the shoes for only about 20 days, but despite such short and careful use, the stitches on the side of the shoes started to come apart. The issue is becoming more noticeable with every wea...
In March 2024, I purchased a pair of Salomon Ultra 4 shoes from Olimpiyat Spor for ₺6,900. I wore them only two days a week, under normal conditions. However, within the first week, the heel lining started to tear. I sent the shoes in for inspection, but the response I received was, “Not a manufactu...
In July 2024, I purchased a pair of Salomon Speedcross 6 shoes, expecting durability and premium quality. However, within just six months, the entire sole wore out completely, making them practically unusable. The rest of the shoe remained in perfect condition—no tears, no loose stitching—yet the so...
On 05/04/2024, I purchased a pair of Salomon Speedcross 4 GTX shoes from Athletic Zone. After just five months of light use (about once or twice per week), the inner heel support on the right shoe tore, and there’s noticeable wear on the left shoe as well. I sent the shoes to Athletic Zone for inspe...
The shoes I bought from the Skechers store started tearing at the sides and developed an unpleasant appearance within just 4–5 months. Despite applying for a replacement, my request was rejected. Even though the shoes are under a 2-year warranty, no action has been taken. I paid ₺6,300 for these sho...
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