I purchased a pair of Salomon shoes from Boyner about six months ago. I wore them only a few times a week under normal conditions, but after about four months, the inner back part of the shoe started tearing. I took the shoes to the Boyner store twice and requested an inspection both times, but my claim was rejected, with the reason given as “user error.”
However, I took very good care of the shoes and cannot accept that such damage could occur in such a short period under normal use. I have since learned that other customers have reported the same issue, suggesting a potential product quality problem rather than misuse.
I can provide the invoice and all related documents if necessary. I am requesting a refund for the defective product and expect Boyner and Salomon to take responsibility for this issue.
I purchased a pair of Salomon shoes in December 2023, expecting high quality and durability. After only five months of normal use, the left shoe developed a tear on the upper part (as shown in the attached photo). Despite the shoes being under a two-year warranty, I returned them to the store on Aug...
In June 2024, I purchased a pair of Salomon athletic shoes from Boyner’s online store. I’ve only worn them occasionally, and certainly not under heavy or extreme use. Despite this, the shoes started showing serious wear and tear—including color fading, material deformation, and tearing. On April 27...
I purchased a pair of Skechers shoes for my husband from Boyner, and within just 3–4 months, the mesh on the right shoe started tearing open. What's frustrating is that this damage appeared only on one side—specifically the right shoe—while the left shoe remained perfectly intact. We sent the shoes ...
I purchased a pair of Salomon shoes on October 31, 2023, and, despite using them under normal conditions, the mesh part of the shoe started to deform and tear within the first year. I returned the shoes to the store on September 23, 2024, for inspection, and Boyner sent them to Salomon for review. H...
On August 30, I purchased Skechers shoes from Boyner Buyaka, and within a month, the inner sides tore apart. I returned to Boyner for inspection, and the claim was rejected, citing "user error." Frustrated, I sent the shoes for a second inspection, only to receive the same response. I’ve owned many...
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