I Report Tear On Salomon Wander Outdoor Shoes Within Months

On July 13, 2024, I purchased a pair of Salomon Wander Men's Outdoor Shoes from the Highway Manta Outdoor Store. Unfortunately, by May 2025, the shoes tore, as clearly shown in the attached photos. I contacted the store’s customer service and shipped the shoes back on May 21, 2025. Despite my efforts, I received no proactive updates from the company. When I visited the store personally, they informed me that the shoes were sent to the company and rejected on the same day without proper inspection. After insisting, they resent the shoes to the authorized service, but once again, no one followed up. During a phone call with customer service, I was told the product was rejected again.

When I finally received the shoes back on June 21, 2025, after a full month, the accompanying document indicated the status as “pending,” contradicting what they told me earlier. I requested an official rejection explanation, and they sent a generic photocopied form stating the damage was due to user error. However, both the advertisements and the store staff assured me at the time of purchase that these outdoor shoes were durable and suitable for tough conditions, and would not tear easily. I only wore them during the summer months, meaning the shoes didn’t even last a total of 4–5 months of use, which defies common sense.

I firmly believe that the shoes were never properly inspected, as the rejection form contained no specific findings or examination notes. The company avoids accountability unless you contact them repeatedly, and they dismiss responsibility by suggesting I file a complaint with the Consumer Arbitration Board. I paid a premium price for these shoes because they were supposed to be high-quality and durable. Instead, both the seller and the brand have blamed me for the defect, worsening my frustration.